Wayne A Williams
The Bronx,NY
Summary
For forty (40) years as Senior Pastor of the Mt Hebron Baptist Church I have worked deligently in cultivating and shepherding those in the community where our church is located, successfully providing discipleship, welcoming new members, facilitating pastoral care and preaching to all. We retired our Five Hundred Seventy Five Thousand dollar mortgage five years ahead of schedule and have established several community outreach programs that provide food support to over 500 weekly.. We work with our elected officials to meet the needs of community in any way we can
Overview
41
41
years of professional experience
Work History
Pastor
Mt Hebron Baptist Church
1983.03 - Current
- Enhanced congregation''s spiritual growth by delivering thought-provoking and engaging sermons.
- Supported community development through organizing and leading outreach programs.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
Customer Service Representative
United Airlines
1992.06 - 2022.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Transworld Airlines
1987.07 - 1992.06
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Counselor
Community Action For Human Services
1985.01 - 1987.06
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Education
Bachelor of Arts - Theology
Andersonville Theological Seminary
Atlanta, GA12.2024
Skills
- Spiritual Leadership
- Children's Ministry
- Pastoral Counseling
- Spiritual Instruction
Websites
References
References available upon request.
Accomplishments
Received Recognition for the US House of Representatives, New York State Senate, New York House of Representatives, New York City Council for outstanding service to the community in which I reside. Also received the Life Time Achievement in recognition of my dedication, service nd commitment to education, community and family by the Douglass High School Alumni Association.
Timeline
Customer Service Representative
United Airlines
1992.06 - 2022.08
Customer Service Representative
Transworld Airlines
1987.07 - 1992.06
Counselor
Community Action For Human Services
1985.01 - 1987.06
Pastor
Mt Hebron Baptist Church
1983.03 - Current
Bachelor of Arts - Theology
Andersonville Theological Seminary
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