Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wayne Harry David Martin

Pompano Beach,FL

Summary

Dynamic leader with a proven ability to elevate service quality and project efficiency at Day Wireless Systems. Expertise in diagnostic analysis and strategic planning has led to increased customer satisfaction and optimized operations. Demonstrated excellence in Mototrbo Radio Management and team leadership, resulting in the successful achievement of key project milestones while nurturing a culture of reliability and problem-solving.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Service/Project Manager, PMO

Day Wireless Systems
Benicia/Kennelon, NJ
02.2022 - Current
  • Developed and maintained project plans for service projects to ensure timely completion of tasks.
  • Identified potential risks and implemented preventive measures to minimize project disruption.
  • Provided technical support to internal teams in the design, development and implementation of service projects.
  • Coordinated with stakeholders to define scope, objectives, deliverables, timeline and budget of service projects.
  • Conducted regular meetings with team members to review progress on service projects.
  • Monitored performance metrics against established goals and communicated results to senior management.
  • Ensured compliance with all applicable regulations related to service projects.
  • Negotiated contracts with vendors and suppliers for materials needed for service projects.
  • Created detailed reports on project status, resource utilization and budget analysis for each service project.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Guided department employees on changes from management.
  • Identified project needs by reviewing project objectives and schedules.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Monitored performance of project team members to provide performance feedback.
  • Conferred with project personnel to identify and resolve problems.
  • Proposed, reviewed and approved modifications to project plans.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Produced thorough, accurate and timely reports of project activities.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Assist in new DAS systems design changes and implementation.
  • Commissioning of new Google systems (Mototrbo/RMS & SmartPTT).
  • Repairs of Google subscriber equipment.
  • Diagnose and repair Google system failures and coverage issues.
  • Manage RMS/RMS server.
  • Create Mototrbo codeplugs on RMS.
  • Manage SmartPTT dispatcher software and server.

CEO of RFG Communications

RFG Electronics
Cape Town, Western Cape
01.1996 - 02.2020
  • Developed and implemented strategic business plans to increase company profitability.
  • Led strategic and business initiatives to successfully grow revenue in areas such as high site rentals and digital radio networks.
  • Increased company revenue by ZAR6.2m over 20 years through aggressive new market strategies.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Managed executive team members to ensure successful execution of projects in a timely manner.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Represented the organization at conferences, events, networking activities., as needed.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Developed strategies for improving customer service standards throughout the company.
  • Negotiated and approved contracts between company and distributors, suppliers and other external entities.
  • Established and oversaw strategic business actions and streamlined operations.
  • Conducted thorough interview processes to appoint new department heads.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Increased company revenue by ZAR300,000 within first year.
  • Drove revenue up by 87% by cultivating successful client relations.

Senior RF Technician

RFG Communications
Cape Town, Western Cape
01.1992 - 12.1995
  • Assembled electrical systems or prototypes using hand tools or measuring instruments.
  • Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.
  • Built repeater systems, Kenwood and Motorola components, inspected parts and tested products to find and correct faults.
  • Repaired down to component level Motorola/Kenwood/Icom/ Uniden radio equipment.
  • Installation of mobile radios and repeater systems on high sites.
  • sale of all leading brands
  • High site design and construction.
  • Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
  • Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.

Apprentice Electronics (Communication)

South African National Defense Force
Simonstown, Western Cape
03.1988 - 11.1991
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
  • Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
  • Tested various types of communication equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
  • completed a 4 year apprenticeship to qualify as a RF technician.
  • Training involved both practical and theoretical courses and exams.
  • Improved production by studying and applying build and test applications.
  • Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Selected electronics equipment, components or systems to meet functional specifications.

Education

Some College (No Degree) - RF Radio Engineer

SADF TECHNICAL COLLEGE
Cape Town, South Africa
07.1991

GED -

Bellville Technical Hight School
Cape Town, South Africa
12.1987

Skills

Diagnostic skills

  • Experienced in Kenwood Nexedge NXDN/ Motorola MOTOTRBO
  • Systems installation/commissioning
  • End user support
  • System integration
  • Hardware troubleshooting
  • Corrective maintenance
  • Product Evaluation
  • Supervising
  • Well motivated
  • disciplined
  • High site management
  • Project Management
  • Organizational Management
  • Staff Management
  • Regulatory Compliance
  • Strategic Planning
  • Executive Leadership
  • Organizational Leadership
  • Risk Assessments
  • Operational Leadership
  • Customer Service
  • Service Quality Management
  • Technical Support
  • Technical Troubleshooting
  • Mototrbo Codeplug Engineering
  • Mototrbo Radio Management
  • Service Manager
  • SmartPTT Management
  • Networking
  • Time Management
  • Dependable and Responsible
  • Problem-solving
  • Time management
  • Customer service
  • Project planning
  • Technical troubleshooting

Certification

  • FCC GROL 07/16/22
  • MOTOROLA PROFESIONAL AND COMERCIAL SALES ASSOCIATE 03/04/22
  • MOTOROLA PROFESSIONAL AND COMMERCIAL RADIO TECHNICAL ASSOCIATE 03/07/22
  • MOTOTRBO SYSTEMS TECHNICAL PROFESSIONAL 11/22/22
  • PC TEL CERTIFICATION 04/21/22
  • FIPLEX DAS CERTIFICATION 05/18/22
  • SMARTPTT TRAINING 05/17/22
  • MOTOTRBO RMS
  • JMA DAS CERTIFICATION

Timeline

Service/Project Manager, PMO

Day Wireless Systems
02.2022 - Current

CEO of RFG Communications

RFG Electronics
01.1996 - 02.2020

Senior RF Technician

RFG Communications
01.1992 - 12.1995

Apprentice Electronics (Communication)

South African National Defense Force
03.1988 - 11.1991

Some College (No Degree) - RF Radio Engineer

SADF TECHNICAL COLLEGE

GED -

Bellville Technical Hight School

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Wayne Harry David Martin