Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Waynell PERRY

The Bronx

Summary

Dynamic Operations Manager with a proven track record at Alliance Building Services, excelling in strategic planning and team leadership. Enhanced operational efficiency through innovative workflow improvements, optimizing staffing processes, and ensuring compliance. Skilled in WinTeam software and dedicated to exceptional customer service, driving success in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Alliance Building Services
New York
12.2021 - 08.2025
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Directed team of security dispatchers, managing 4,000 hours of service effectively.
  • Implemented operational enhancements to streamline workflows and minimize labor overtime.
  • Collaborated with management on strategic planning to achieve operational goals.
  • Managed staffing processes including recruitment, onboarding, training, and disciplinary actions.
  • Coordinated scheduling, training, and inventory control for security personnel.
  • Provided training and support to operations staff to meet company objectives.

Dispatcher

Sera Security Services
The Bronx
11.2019 - 06.2021
  • Coordinated communication between security personnel and clients to improve operational efficiency.
  • Managed security staff schedules for optimal coverage during events and shifts.
  • Provided real-time updates on emergencies and protocols to team members.
  • Trained new dispatchers on operational protocols and software systems.
  • Utilized computer systems to locate addresses, calculate arrival times, and provide directions.
  • Handled high volumes of phone calls while ensuring data entry accuracy.

Security Supervisor

Aargo Security Services
New York
08.2018 - 01.2020
  • Supervised security staff to ensure adherence to company policies and procedures.
  • Conducted regular patrols to monitor premises and assess security vulnerabilities.
  • Implemented access control measures to safeguard sensitive facility areas.
  • Collaborated with local law enforcement on security concerns and investigations as necessary.
  • Maintained detailed logs of daily activities, incidents, and observations for accurate reporting.
  • Deployed appropriate resources and personnel in response to emergency situations.

Education

Onondaga Community College
Syracuse, NY
05-2018

Skills

  • Operations management and strategic planning
  • Team leadership and workforce optimization
  • Compliance and resource allocation
  • WinTeam software
  • Customer service and client relations
  • Schedule oversight and workflow planning
  • Performance evaluation and report generation

Certification

  • Security Guard License

References

References available upon request.

Timeline

Operations Manager

Alliance Building Services
12.2021 - 08.2025

Dispatcher

Sera Security Services
11.2019 - 06.2021

Security Supervisor

Aargo Security Services
08.2018 - 01.2020

Onondaga Community College

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