Wayne Louis Santos
Denver,CO
Summary
Adept at kitchen organization and team management, I significantly enhanced customer satisfaction and team productivity at Pacific Islands Club Guam. My expertise in knife skills and food presentation, coupled with a proven ability to adapt and lead under pressure, ensures high-quality culinary experiences.
Overview
30
30
years of professional experience
Work History
Chef De Partie
Pacific Islands Club Guam
06.2012 - Current
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Prepared items for roasting, sautéing, frying, and baking.
- Complied with portion and serving sizes as per restaurant standards.
Cook II
Outrigger Guam Beach Resort
06.2010 - 10.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Pesticide Technician
Nicole's Work Inc.
01.2001 - 03.2010
- Streamlined chemical inventory management by maintaining proper storage and disposal procedures.
- Performed comprehensive site assessments to identify pest issues, resulting in customized treatment plans that resolved problems effectively.
- Reduced callbacks for clients by maintaining accurate records and implementing targeted treatment plans.
- Increased customer retention rates by providing exceptional service and addressing concerns promptly.
- Improved client satisfaction by providing thorough inspections and effective pest control treatments.
- Minimized the risk of pesticide exposure for clients by diligently adhering to label instructions and application guidelines.
- Optimized pesticide application techniques to minimize environmental impact while effectively controlling pests.
- Demonstrated expertise in identifying various types of pests, enabling accurate diagnosis and efficient treatment planning.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
Supervisor
Pojo's Denny's Inc.
02.2000 - 11.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Line Cook
Hilton Guam Resort & Spa
03.1995 - 02.2003
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Enterprise High School
Utah Enterprise District05-2008
Skills
- Kitchen organization
- Team management
- Knife skills
- Food presentation
Timeline
Chef De Partie
Pacific Islands Club Guam
06.2012 - Current
Cook II
Outrigger Guam Beach Resort
06.2010 - 10.2013
Pesticide Technician
Nicole's Work Inc.
01.2001 - 03.2010
Supervisor
Pojo's Denny's Inc.
02.2000 - 11.2003
Line Cook
Hilton Guam Resort & Spa
03.1995 - 02.2003
High School Diploma -
Enterprise High School
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