Wayne Miller
Bossier City,LA
Summary
Results-driven server with over four years in high-volume dining. Recognized for strong communication and collaboration skills, ensuring timely food delivery and guest satisfaction while maintaining high standards of cleanliness and safety.
Overview
8
8
years of professional experience
Work History
Server/Busser
The Prime Rib
Bossier City, LA
02.2025 - 02.2026
- Managed multiple tables efficiently, prioritizing guest needs and improving overall service speed.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
- Implemented feedback mechanisms to gather guest input, driving improvements in service offerings and dining experience.
- Conducted regular assessments of service techniques, identifying areas for improvement to elevate overall dining quality.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings..
- Managed inventory of dining supplies to prevent shortages during service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Trainer
Gaby's by The Lake: Ritz Carlton Lake Oconee
Greensboro, GA
04.2021 - 04.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Squire Creek Country Club
Ruston
04.2018 - 04.2020
- Provided exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed dining area cleanliness and organization, maintaining a welcoming atmosphere for guests.
- Adapted quickly to changing priorities during peak service hours, enhancing team efficiency.
- Processed payments accurately while handling cash and electronic transactions securely.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Business
Grambling State University
Grambling, LAHigh School Diploma -
Parkway
Bossier05.2012
Skills
- Strong work ethic
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Suggestive selling
- Guest relations management
- Allergy awareness
- Tableside etiquette
- Task prioritization
- Table setting knowledge
- Menu presentation
- Wine service
- Wine pairings
- Point of sale (POS) system operations
- Special dietary requirements
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Responsible beverage service
- Exceptional customer service
Timeline
Server/Busser
The Prime Rib
02.2025 - 02.2026
Server/Trainer
Gaby's by The Lake: Ritz Carlton Lake Oconee
04.2021 - 04.2024
Server
Squire Creek Country Club
04.2018 - 04.2020
No Degree - Business
Grambling State University
High School Diploma -
Parkway