Waynesley Simon

Highly skilled Tier 3 Technician responsible for installing, operating, and maintaining numerous applications and hardware. Serve as a Tier 2 representative that is trusted to assist users from the lowest level all the way to the President of the company.


o Active Directory account creations
o Email Creation via script
o Computer Baseline Imaging
o Program/Application Installation
o Computer, Dock, Monitor Setup
o Printer, Camera, and Peripheral Installation and Troubleshooting
o Trained helpdesk personnel in various aspects of the job
o Knowledgeable in ServiceNow
o Knowledge in SSO use such as Okta
o Experience with Screen Sharing / Zoom / Dameware
o Knowledge in Multi Factor Applications such as RSA, Google Authenticator, Microsoft Authenticator
o Knowledge in VPN
o Various experience with Kronos timeclocks and troubleshooting
o 365 Administration, Licensing, and user account creation
o Experience with Oracle components such as R12 and IPRO
o Asset purchasing, tracking, and installation
o Command Prompt generalized troubleshooting such as ping, nslookup, and ipconfig
o Troubleshooting Zoom Issues
o Initial phone installation and assignment via Cisco Unified Call Manager
o SCCM (Microsoft Endpoint Configuration Manager) Administrator experience

Perform installations, maintenance and repair work on any computer related equipment from laptops, desktops, communications equipment (digital & IP phones), tablets (ex. iPad's), smart phones (ex. iPhone's), printers, local area networks, any piece of computer related peripheral or software for end users
Respond to maintenance tickets
Prioritize multiple tasks
An IT technician must perform most tasks while providing a high level of customer service to the user under direct supervision from IT Manufacturing and Support Manager

Qualifications:
4-year related work experience with Microsoft Windows XP, Windows 7 operating systems, Microsoft Office 2007, 2010, 2013 Microsoft Exchange, and Outlook email client
Basic understanding of PC and network hardware
Ability to read and understand relevant documents, including OEM guides, procedural documentation and technical manuals
Excellent interpersonal skills
Customer service skills


Responsibilities
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Perform installations, maintenance and repair work on any computer-related equipment from laptops, desktops, communications equipment (digital & IP phones), tablets (ex
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Serves as an escalation point for the support staff
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Manages Microsoft Endpoint Configuration Manager (formerly SCCM) for workstations
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Manages Group Policy Objects (GPOs) within the Active Directory
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Will be the computer imaging/refresh lead and the Mobile Device Manager (MDM) backup
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Acts as a technical support lead providing an escalation point within the Help Desk for Tier 2 & 3 issues
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Ensures all workstations are kept up-to-date with applications, drivers, Windows and security updates
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Maintains custom computer operating system images
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Oversees issuing of new equipment
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Plans the computer refresh schedule yearly for all workstations that have reached end of life (EOL)
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Maintains knowledge base in ServiceNow
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Trains new and existing IT Technical Support staff
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Creates and modifies group policies in the Active Directory that helps manage and secure workstations


Plant Tech Systems

Responsibilities
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Provide technical support, set-up and implementation for all Plant Systems
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Oversee the daily performance of computer systems
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Set up equipment for employee use, performing or insuring proper installation of cables, operating systems, or appropriate software
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Develop training materials and procedures, or train users in the proper use of hardware or software
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Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
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You will find that your peers, supervisor and team members are genuinely committed to, not only your success, but also working together to provide high-quality products to our customers

 About Me- As a self-motivated enterprising person, I bring an assortment of skills and knowledge to the table. Troubleshooting voltage from 24v- 480v as well as experience with replacing main boards. In addition, I know how to wire motors for Low voltage and High voltage. Being in the scale profession, I deal with a fair amount of load cells, anywhere from calibrating and replacing them both east and west coast wiring styles. The industry that I am working in I deal with pneumatic and hydraulics systems especially timers and relays. As for my other jobs, I have been a supervisor and superintend for Mountaire Farms for 6 years. Plus worked in the IT department for 3 years Plant Systems and Help Desk. Serving all Process plants and grain sites. I have also been supervisors over 4 years of grounds work and maintenance keep the state parks clean and presentable for all park patrons. I have attend the Mountaire supervisor classes, so dealing with management and employee should not be a problem handling situations with them or working with them to meet the same goal