Waynette Johnson
Brooklyn
Summary
Exprienced professional in customer service motivated and efficient in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Con Edison of New York
New York
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Lead/Sales Associate
Burlington
New York
10.2023 - Current
- Oversee the daily operations of the customer service team members
- Train new team members and provide ongoing training for all staff
- Resolve complex customer complaints and issues
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Analyz performance data to measure productivity and provide feedback to upper management about team members’ performance/complaints
Front Desk Receptionist
Diamond Braces
New York
08.2020 - 10.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with scheduling appointments for clients and visitors.
Education
Associate of Science - Medical Administrative Billing & Coding
Keiser University
Fort Lauderdale, FL09-2024
Certificate - Medical Office Administrative Assistant
Community College of Baltimore County
Baltimore, MD10-2010
GED -
Alexandria Adult Learning Center
Alexandria, VA01-2006
Skills
- Patient care
- MS Office
- Customer Service
- Office administration
- Problem solving
- Communication skills
- CPR Certified
- Analytical skills
Timeline
Customer Service Representative
Con Edison of New York
10.2024 - Current
Customer Service Lead/Sales Associate
Burlington
10.2023 - Current
Front Desk Receptionist
Diamond Braces
08.2020 - 10.2023
Associate of Science - Medical Administrative Billing & Coding
Keiser University
Certificate - Medical Office Administrative Assistant
Community College of Baltimore County
GED -
Alexandria Adult Learning Center
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