Waynette Johnson
Brooklyn
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
4036
4036
years of post-secondary education
Work History
Customer Service Representative
Con Edison of New York
10.2024 - Current
- Inform customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answer inbound calls, chats and emails to facilitate customer service.
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist customers in navigating company website with their online profiles, improving overall user experience.
Customer Service Lead/Sales Associate
Burlington
10.2023 - Current
- Oversee the daily operations of the customer service team members
- Trained new team members and provide ongoing training for all staff
- Resolve complex customer complaints and issues
- Collect payments and provided accurate change.
- Answer incoming telephone calls to provide store, products and services information.
- Analyze performance data to measure productivity and provide feedback to upper management about team members’ performance/complaints
- Resolve customer service issues using company processes and policies and provided updates to customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Front Desk Receptionist
Diamond Braces
08.2020 - 10.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with scheduling appointments for clients and visitors.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Associate of Science - Medical Administrative Billing & Coding
Keiser University
Fort Lauderdale, FLCertificate - Medical Office Administrative Assistant
Community College of Baltimore County
Baltimore, MDGED -
Alexandria Adult Learning Center
Alexandria, VASkills
MS Office
Customer service
Data entry
Computer proficiency
Information security
Payment processing
Administrative support
Timeline
Customer Service Representative
Con Edison of New York
10.2024 - Current
Customer Service Lead/Sales Associate
Burlington
10.2023 - Current
Front Desk Receptionist
Diamond Braces
08.2020 - 10.2023
Associate of Science - Medical Administrative Billing & Coding
Keiser University
Certificate - Medical Office Administrative Assistant
Community College of Baltimore County
GED -
Alexandria Adult Learning Center
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