Waynette Thompson
Mount Morris,MI
Summary
Dynamic sales associate , excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques. Skilled in cash handling and inventory management, consistently achieving sales goals while fostering positive relationships with clients. Reliable and punctual, dedicated to delivering exceptional results.
Overview
2018
2018
years of professional experience
Work History
Sales Associate/Produce Department
Sams Club
Grand Blanc, MI
02.2017 - 11.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to achieve sales goals and improve customer service.
- Implemented visual merchandising standards to optimize product presentation and accessibility.
- Contributed to maintaining cleanliness and organization of sales floor and backroom areas.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Floral Designer
Fenton Flowers And Gifts
Fenton, MI
01.2016 - 10.2016
- Designed custom floral arrangements for various occasions, ensuring client satisfaction and adherence to their vision.
- Assisted in inventory management, tracking supplies and materials for timely production of floral designs.
- Collaborated with team members to execute large-scale event setups, enhancing overall aesthetic appeal and functionality.
- Maintained cleanliness and organization of workspaces, ensuring compliance with safety standards and efficient workflow.
- Contributed to marketing efforts by creating visually appealing displays that attracted clientele and showcased product offerings.
Wait Staff Member/Private Party Coordinator Season
Spring Meadows Golf and Country Club
Linden, MI
03.2010 - 08.2010
- Delivered exceptional customer service in high-paced dining environment.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in menu presentations, enhancing guest experiences through knowledge of offerings.
- Collaborated with kitchen staff to ensure timely food service and order accuracy.
- Supported event setups, contributing to seamless execution of private functions and tournaments.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Wait Staff Manager/ Party Decorating/Florist
Ed's Catering
Flint, MI
1987 - 2008
- Coordinated logistics for large-scale events, ensuring timely delivery and setup of catering services.
- Led regular team meetings, promoting collaboration and addressing operational challenges proactively.
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Coached and mentored team members in company policies and successful Type strategies.
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team''s success.
Sales Associate/Garden Department
Lowe's
Flint, MI
1996 - 1997
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Operated point-of-sale system efficiently, ensuring accurate transactions and prompt service.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Addressed customer inquiries and resolved complaints swiftly, fostering positive relationships and loyalty.
- Participated in promotional events, effectively communicating product benefits to drive customer engagement and sales.
Sales Associate/Garden Department
Home Depot
Flint, MI
1995 - 1996
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Lead Cashier/Sales Associate/Stock
Michael's Arts & Crafts Store
Flint, MI
1994 - 1995
- Supervised daily cash register operations, ensuring accurate transactions and efficient customer service.
- Trained and mentored new cashiers on register procedures and customer interaction techniques.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Developed staff schedules, balancing peak hours with employee availability for optimal coverage.
Education
Certificate /Floal Design - Floral Design/ Architectural Drafting And Design
Gennesee Area Skill Cener
Flint, MI1988
Skills
Forklift and pallet jack experience
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Goal oriented
Flexible schedule
Cash handling
Reliable and punctual
Cash register operation
Stocking and receiving
POS system operation
Sales trends
Upselling and cross selling
Hobbies
Experience with many Farm animals and procedures.
Animal Husbandry.
I.e. Horses, chickens, Ducks, Bees, Dogs, Cats and Exotics.
Timeline
Sales Associate/Produce Department
Sams Club
02.2017 - 11.2017
Floral Designer
Fenton Flowers And Gifts
01.2016 - 10.2016
Wait Staff Member/Private Party Coordinator Season
Spring Meadows Golf and Country Club
03.2010 - 08.2010
Wait Staff Manager/ Party Decorating/Florist
Ed's Catering
1987 - 2008
Sales Associate/Garden Department
Lowe's
1996 - 1997
Sales Associate/Garden Department
Home Depot
1995 - 1996
Lead Cashier/Sales Associate/Stock
Michael's Arts & Crafts Store
1994 - 1995
Certificate /Floal Design - Floral Design/ Architectural Drafting And Design
Gennesee Area Skill Cener