Waynia Lee
Newport News
Summary
Customer Service Representative with over 5 years of experience in telephone customer service, Hotel receptionist, including tech support, and customer care. Familiar with major customer service software, conflict resolutions, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company.
Overview
10
10
years of professional experience
Work History
Collections Agent
Langley Federal Credit Union
10.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Familiar In AKC, TCN, Payment Console
Front Desk Receptionist
Hampton Inn By Hilton
10.2023 - 09.2024
- Check in guest
- Answer front desk phone calls
- Manage multiple systems to inquire on guest need's as well as housekeeping
- OnQ, PEP trained
- Keep lobby clean throughout the day
Customer service representative
Meduit
11.2022 - 10.2023
- Answer incoming calls for Atrium health insurance, provide beneficiary information on claim status, billing, and update information as needed, advise all calls HIPAA guidelines before providing any information to caller, document thorough notes per call.
Front Desk Receptionist
Holiday Inn Club Vacations
05.2022 - 11.2022
- Greet Guest Upon arrival, check in, check out guest, provide housekeeping daily reports of arrivals, also departures, contact maintenance department per shift regarding work orders, answer front office phone, maintain clean lobby throughout shift.
Claims Processor
WPS Health Solutions
06.2019 - 05.2022
- Process claims for Tricare providers and beneficiaries, make sure Tricare providers are paid correctly, send certifications letters to ensure providers send all required information to be paid or are Tricare certified, reach above average production score the end of each worked shift.
Technical Support Representative
Ibex Global
06.2017 - 06.2019
- Take inbound and outbound calls for Apple IOS, troubleshoot IOS products, identify appropriate solutions for customers, utilizing all resources, explain product features and benefits, answer questions and set proper expectations per customer, ensure customer satisfaction through effective call resolutions.
Customer Service Representative
Faneuil
04.2015 - 05.2017
- Respond to various calls regarding their Washington Gas services, process payments for current & outstanding balances, create a positive relationship with each client also to defuse angry customers, determine the appropriate course of action to clients concerns, initiate payments by phone with credit or check.
Education
High School Diploma -
Kecoughtan High School
Hampton Virginia06.2014
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Guest services
- Payment arrangement
- Collections processing
- Debt negotiation
- Delinquent account management
- Collections
Timeline
Collections Agent
Langley Federal Credit Union
10.2024 - Current
Front Desk Receptionist
Hampton Inn By Hilton
10.2023 - 09.2024
Customer service representative
Meduit
11.2022 - 10.2023
Front Desk Receptionist
Holiday Inn Club Vacations
05.2022 - 11.2022
Claims Processor
WPS Health Solutions
06.2019 - 05.2022
Technical Support Representative
Ibex Global
06.2017 - 06.2019
Customer Service Representative
Faneuil
04.2015 - 05.2017
High School Diploma -
Kecoughtan High School
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