Summary
Overview
Work History
Education
Timeline
Generic

Waynique Bickham

Phoenix,AZ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience

Work History

Router/Customer Service Manager

Barlow Company
Phoenix, AZ
01.2018 - Current
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Compared and verified identifying information of outgoing shipments.
  • Traced missing material and shipments through vendor and customer communications.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assistant Manager

Woodspring Suites Hotel
Phoenix, AZ
04.2012 - 02.2015
  • Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
  • Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
  • Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
  • Assisted guests with check-in and check-out procedures as needed.
  • Provided training and guidance to new employees on proper job duties and responsibilities.
  • Maintained accurate records of employee attendance, performance reviews and payroll information.
  • Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
  • Responded promptly to emergency situations or requests from guests or staff members.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built and maintained productive relationships with employees.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.

Home Health CNA

Alarys Home Health
Scottsdale, AZ
06.2010 - 12.2012
  • Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled individuals in their home environment.
  • Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
  • Transported patients to doctor appointments or other destinations when needed.
  • Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
  • Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
  • Helped with physical therapy exercises prescribed by a physician or therapist.
  • Encouraged independence among clients while helping them maintain their dignity.
  • Developed positive relationships with clients through active listening skills.
  • Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Education

General Studies

Pershing High School
Detroit, MI
06-1999

Timeline

Router/Customer Service Manager

Barlow Company
01.2018 - Current

Assistant Manager

Woodspring Suites Hotel
04.2012 - 02.2015

Home Health CNA

Alarys Home Health
06.2010 - 12.2012

General Studies

Pershing High School

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Waynique Bickham