WAYNISHA BERGMAN

• Ensure household duties are completed in a timely manner and manage household budget
• Coordinate medical care, meals, and social activities
• Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Participated in training programs to enhance product knowledge and customer service skills.

• Primary function was caring for the children
• Maintained a safe environment, monitored indoor and outdoor activities, and prepared snacks and meals
• Helped with baths and made certain children were in bed on time
• Reinforced appropriate discipline for the children and communicated effectively with parents
• Created a positive atmosphere by preparing various activities, playing games, and nurturing self-esteem.

• Provided companionship and personal care for a terminally ill family member
• Monitored vital signs and medication, and assisted with personal hygiene and mobility needs
• Handled light housekeeping duties, prepared meals, and transported to locations outside the home to run errands to take to doctor appointments
• Ensured privacy of sensitive and confidential information.

HIPAA Essentials for Healthcare Professionals Certificate.

▪ Pay close attention to detail for accurate and compliant documentation.

▪ Strong organizational and time management skills with ability toestablish priorities to meet timelines.

▪ Google Applications – Google Doc, Google Slides, and Google Sheets.

▪ Communication Platforms – Zoom and Google Meet.

▪ Microsoft Office Applications – Word, Outlook, Publisher, and PowerPoint. Self-directed, customer service oriented professional able to ensure smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness

• Honor Roll [Semester and Year]
• Dean's List [Semester and Year]
• Awarded [Award Name]
• Honoree of [Honor Name]
• Research Project: [Project Name], [Project Results Statement]
• Extracurricular Activities: [Activity]