WAY SIONG TAN

Managing a team comprises of team members responsible for Risk Management and IPR and Regulatory Compliance

• Oversee the team's performance in daily operational tasks and provide support to team members as needed.
• Provide advice to team members on escalated cases and make decision on it as needed.

Intellectual Property Rights and Regulatory Compliance

• Lead compliance projects, such as integrating products from newly acquired platforms into the Singapore and Global sites, ensuring adherence to regulatory requirements in respective countries and regions.
• Regularly initiate legal research on regulatory requirements and product compliance in Southeast Asian markets to stay up-to-date.
• Collaborate with various teams (Sales, Marketing, Tech, etc.) to ensure that new products comply with relevant regulatory requirements.
• Participate in local authorities' events with team members to collaborate with industry counterparts and government bodies (e.g., SPF, HSA), strengthening relationships for improved cooperation.
• Work closely with the Tech team to develop internal functions that ensure long-term regulatory compliance of products from pre-launch through sales to the end of the product lifecycle.
• Provide management with advice on cross-border product risk assessments, ensuring compliance with local regulatory requirements.
• Lead cross-functional teams' collaboration and advise on escalated compliance risk.
• Provide guidance on claims from local competitors regarding parallel importation and alleged trademark infringement to mitigate risks associated with the platform's cross-border business expansion.
• Represent the company in cases with the Consumers Association of Singapore (CASE) and the Small Claims Tribunal; manage B2B claims and escalated consumer disputes.

Fraud Risk Management/Transaction Monitoring

• Conduct daily monitoring of high-risk and suspicious transactions to mitigate fraud risks, including fraudulent activities by merchants and policy abuse by buyers.
• Review, restructure, and modify in-house transaction monitoring systems and risk engine rules to adapt to emerging fraud attacks and evolving fraudulent transaction trends.
• Utilize payment service portals (i.e Worldpay, Paypal) to modify portals' in-house risk rules and adjust the parameter to mitigate fraud risk of different payment options.
• Analyses transactional data of credit payments and e-wallet/e- monies payments to perform enhanced transaction monitoring to mitigate the business risk while expanding platform's business
• Manage fraud and non-fraud chargebacks/disputes, providing supporting information to the PSP to prevent or recover losses.
• Investigate chargeback cases (e.g., PayPal, Credit Cards) to identify the root causes of fraud chargebacks and improve fraud prevention measures.
• Submit reports to senior management on fraud attacks,recommending reassessment of risk mitigation strategies for payment solutions and improving the existing procedures and strategies for fraud detection and prevention.

Fraud Risk Management/Transaction Monitoring

• Conduct daily monitoring of high-risk and suspicious transactions to mitigate fraud risks, including fraudulent activities by merchants and policy abuse by buyers.
• Assist Malaysia and Indonesia teams in reviewing high-risk and suspicious transactions.
• Serve as a second-level defense member, investigating escalated suspicious transactions from Customer Support, SPF, and PSP.
• Analyze data to identify gaps in fraud prevention and optimize in-house risk engine rules.
• Report potential vulnerabilities to management and recommend adjustments to in-house risk engine rules to reduce fraud risk.
• Assist management in developing new fraud detection and prevention rules for the in-house risk engine, aligned with the business expansion plan for gift cards and high-value products.
• Support risk assessments of new payment methods integrated into the platform.
  Aid management in implementing 3DS-mandatory authentication for specific products or categories to mitigate fraud risk.
• Manage fraud and non-fraud chargebacks/disputes, providing supporting information to the PSP to prevent or recover losses.
• Investigate chargeback cases (e.g., PayPal, Credit Cards) to identify the root causes of fraud chargebacks and improve fraud prevention measures.
  • Manage KYC verification for seller onboarding second level review

Intellectual Property Rights and Regulatory Compliance

• Manage reports of intellectual property rights (IPR) infringement submitted by representatives, IPR owners, consumers, or the public.
• Handle counterfeit claims made by platform consumers, determining the validity of claims for potential refunds.
  Conduct platform-level screening and monitoring of high-risk and sensitive brands to minimize exposure to counterfeit goods and unauthorized use of IPR (trademarks, copyrights).
• Advise management on the implementation of IPR screening and monitoring strategies for branded luxury products and flagged brands.
• Assist management with legal research on IPR cases to inform decisions on high-profile IPR claims.
• Investigate reports from local and Southeast Asian authorities (e.g., CPSO, NEA, MOH) regarding non-compliance of products sold on the platform.
• Initiate legal research on trust and safety, regulatory product policies, privacy policies, and other regulatory requirements across the Southeast Asia region.
• Advise internal departments on regulatory compliance to ensure a balance between business expansion and risk mitigation.

Fraud Risk Management/Transaction Monitoring

• Daily monitoring of high risk/suspicious transactions to mitigate the fraud risk, merchant fraudulent activities as well as buyers policies abuse transactions
• Act as 2nd level defense member to investigate on escalated suspicious transactions from CS/SPF/PSP
• Analyze data to detect the gap in fraud prevention for in-house risk engine rules
• Report to management for potential loopholes and adjust the in-house risk engine rules to mitigate fraud risk
• Investigate chargebacks (Paypal/Credit Cards) cases to identify on root cause of fraud chargeback for improvement of fraud prevention

Intellectual Property Rights and Regulatory Compliance

• Manage reports of intellectual property rights (IPR) infringement filed by representatives, IPR owners, consumers, or the public.
• Handle counterfeit claims submitted by platform consumers, including determining the validity of claims for potential refunds.
• Conduct platform-level screening and monitoring of high-risk or sensitive brands to reduce the risk of exposure to counterfeit goods and unauthorized use of IPR (trademarks, copyrights).
• Investigate reports from local authorities (e.g., CPSO, NEA, MOH) regarding non-compliant products being sold on the platform.