W. Blake Davis
Denver,CO
Summary
Event Management & Coordination Creative Design Effective Interpersonal Skills Strong Organizational Skills Dedicated Team Player Outstanding Customer Service
Overview
15
15
years of professional experience
Work History
Event Services Manager
Gaylord Resort And Convention Center By Marriott
Aurora, CO
03.2022 - Current
- Managed and oversaw implementation of set changes consisting of 3 exhibit halls, 11 ballrooms, and 103 meeting rooms daily.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Generated client retention by accurately organizing and executing conventions, trade shows, and events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Special Event’s Assistant Manager and Operations Manager
Gaylord Resort And Convention Center By Marriott
Aurora, CO
11.2021 - 02.2022
- Manage and oversee operations of seasonal attractions averaging 4,000 ticket sales daily during the Christmas season.
- Actively engaged in monitoring daily activity, sales, and areas for improvement.
- First contact for escalations or concerns reported.
- Ensure guest satisfaction by regularly interacting, actively listening, and attending to guest's requests and needs.
- Hold strong awareness for any potential concerns and act with swift responses to problem solving.
- Proactively keep detailed eye on presentation of environment, with regards to high standards.
- Evaluate current operational strategies and recommend improvements.
- Instruct employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Garden Designer/ Foreman
Native Earth
Denver, Co
07.2021 - 11.2021
- Design projects for seasonal color change
- Lead crews in installation of garden design’s and maintenance of annual and perennial plantings,
- Keep organized records and documentation of purchased plants and materials for projects
- Monitor health and appearance of client’s properties; including taking preventative measures when necessary
- Ensure satisfaction of all clients by regularly keeping contact, internalizing their requests and desires, as well as providing education in regards to their horticultural questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Associate Event Coordinator
Events Plus
Nashville, TN
01.2020 - 06.2021
- Managed event logistics to meet contract and client expectations
- Cultivated strong working relationships with vendors to ensure successful events
- Provided floral design and construction set-up at venues, including creative lighting, drapery, and dining table presentation; ranging from 2-5 events per weekend.
- Selected and ordered décor and event materials.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Resident Advisor
Integrative Life Center
Nashville, TN
04.2019 - 04.2021
- Provided counsel to residents in sober living facility housing 9 clients
- Team Lead for evening shift, responsible for group activities
- Handled escalations, provided shift reports to update residents’ progress.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
Sales Representative
Dreisbach Wholesale Florist
Nashville, TN
12.2017 - 03.2019
- Managed all details to ensure orders were accurately completed and delivered on schedule.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed inventory to meet demand and processed incoming shipments. Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Hand selected product to ensure quality assurance.
Design Assistant/ Special Event Set Up
Buffy Hargett Flowers
Birmingham, AL
11.2014 - 03.2016
- Designed floral arrangements, and implemented both creative lighting and creative design features for weddings and special events.
- Instrumental in all aspects of creative design to ensure flawless execution of events.
Garden Design Specialist
Sweet Peas Nursery
Birmingham, AL
08.2007 - 12.2015
- Consulted with clients to create landscape designs
- Managed all installation details of projects to ensure positive client experience
- Managed opening and closing operations of retail nursery.
Education
BS - Horticulture
Auburn University
05.2004
Skills
- Service Coordination
- Signage and Display Preparation
- Attendee Relations
- Problem Anticipation and Resolution
- Complaint Resolution
- Client Relations
- Staff Leadership
- Clear Communication
- Service Orientation
- Critical Thinking
- Quality Assurance
- Creativity and Adaptability
- Multitasking and Prioritization
- Staff Training
- Conflict Resolution
- Forklift Operation
Timeline
Event Services Manager
Gaylord Resort And Convention Center By Marriott
03.2022 - Current
Special Event’s Assistant Manager and Operations Manager
Gaylord Resort And Convention Center By Marriott
11.2021 - 02.2022
Garden Designer/ Foreman
Native Earth
07.2021 - 11.2021
Associate Event Coordinator
Events Plus
01.2020 - 06.2021
Resident Advisor
Integrative Life Center
04.2019 - 04.2021
Sales Representative
Dreisbach Wholesale Florist
12.2017 - 03.2019
Design Assistant/ Special Event Set Up
Buffy Hargett Flowers
11.2014 - 03.2016
Garden Design Specialist
Sweet Peas Nursery
08.2007 - 12.2015
BS - Horticulture
Auburn University
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