W. Blakely Benn
Bridgewater,Va.
Summary
Detail-oriented Title Processor well-versed in receiving, organizing and processing paperwork for property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over two and a half years in field.
Overview
19
19
years of professional experience
Work History
Processor
West View Title Agency, Inc.
01.2022 - 07.2024
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
Technician
Coastal Draft Service
11.2019 - 12.2021
- Clean and maintain beer draft lines, faucets and couplers for clients on a routine schedule
- Installation of new draft systems.
- Addressed issues and questions with clients.
- Trained new technicians on standard operating procedures, ensuring consistency across our team.
- Diagnosed and remedied malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
General Manager
The Washington Inn and Tavern
02.2019 - 11.2019
- Managed staff of 10, preparing work schedules and assigning specific duties.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Resolve customer complaints regarding sales and service.
- Conducted weekly Beer and Wine educational tasting.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Hoppers Tap House
10.2015 - 05.2018
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Develop and implement product- marketing strategies, including advertising campaigns or sales promotions
- Controlled inventories for a 42 tap system.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
SOBO's Wine Beerstro
07.2013 - 10.2015
- Responsible for the daily operations of the restaurant which includes staffing, scheduling, and supervision while ensuring a quality guest experience.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Develop and implement product- marketing strategies, including advertising campaigns or sales promotions.
General Manager
Liquid Assets
10.2009 - 07.2013
- Training and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, interview, hire/train new employees.
Fine Wine Territory Manager
Monument Fine Wines
07.2005 - 10.2009
- Contact new and existing customers to discuss their needs and explain how these needs could be met by specific products and services.
- Answer customer's questions about products, prices and availability
- Prepare sales presentations or proposal to explain product specifications and applications.
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Education
First Level- Certified Beer Server -
Cicerone Certification Program
01.2020
Completed coursework towards Hotel Restaurant Management - Hotel And Restaurant Management
University Of Maryland Eastern Shore
Princess Anne, MD1989
High School Diploma -
Wicomico High School
Salisbury, MD06.1987
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Critical Thinking
- Recordkeeping expertise
- Teamwork and Communication
- Following Instructions
Timeline
Processor
West View Title Agency, Inc.
01.2022 - 07.2024
Technician
Coastal Draft Service
11.2019 - 12.2021
General Manager
The Washington Inn and Tavern
02.2019 - 11.2019
General Manager
Hoppers Tap House
10.2015 - 05.2018
General Manager
SOBO's Wine Beerstro
07.2013 - 10.2015
General Manager
Liquid Assets
10.2009 - 07.2013
Fine Wine Territory Manager
Monument Fine Wines
07.2005 - 10.2009
First Level- Certified Beer Server -
Cicerone Certification Program
Completed coursework towards Hotel Restaurant Management - Hotel And Restaurant Management
University Of Maryland Eastern Shore
High School Diploma -
Wicomico High School
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