We Ma
Nunda,NY
Summary
Highly motivated professional with 18 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as acollaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Cleaner
Suny Geneseo College
Geneseo , N.Y.
12.2023 - Current
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Restocked supplies, replacing toiletries, liners and soaps.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Followed safety processes for all manual and electric cleaning equipment.
- Provided assistance with laundry services when needed.
- Scrubbed walls to remove scuff marks or stains.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Emptied wastebaskets and replaced liners.
- Adhered strictly to safety protocols while performing job duties.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Inspected rooms for cleanliness prior to guest arrival.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Kept business entrances clean, tidy and professional in appearance.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Sanitized frequented areas and equipment using approved supplies.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Owner
Belt In The Eye Wine & Liquor & Tobacco & Things
Dansville, NY
09.2015 - 07.2022
- Formed and sustained strategic relationships with clients.
- Kept records for production, inventory, income, and expenses.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized and scheduled staff to maximize efficiency in the store.
- Provided training for employees on product knowledge and customer service techniques.
- Maintained records of sales, profits and losses within the store.
- Negotiated contracts with vendors to secure best prices for products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Balanced currency, coin, checks, and cash in cash drawers at beginning of shift and throughout day.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls promptly and professionally to address customer inquiries or complaints.
- Assisted other staff members in completing tasks related to Money Center Cashier duties when necessary.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Analyzed data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
Owner
Belt In the Eye Diner & Pizzeria
Wayland, NY
01.2016 - 12.21
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Oversaw food preparation, production and presentation according to quality standards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed all safety protocols when handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Cashed checks for customers according to established policies and procedures.
- Stocked shelves with necessary supplies needed for operating the Money Center Cashier station.
- Worked closely with other departments within the organization such as accounting, legal, sales and marketing.
- Verified and recorded cash totals from daily receipts.
Manager
Inspirica Homeless Shelter
Stamford, CT
01.2009 - 01.11
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Kept work area clean at all times in accordance with safety standards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Balanced currency, coin, checks, and cash in cash drawers at beginning of shift and throughout day.
- Followed all safety protocols when handling large sums of money.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Cashed checks for customers according to established policies and procedures.
- Built and maintained productive relationships with employees.
Job Coach
Arc-Hill Top Glow
Morris, NY
05.17-23 - 09.27-23
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained strong knowledge of a Job Coach by participating in workshops, conferences and online education classes.
- Worked with team members to promote great customer service and pleasant work environment.
- Provided training sessions for new employees on company procedures and protocols.
- Loaded and unloaded building materials and tools to distribute to appropriate locations.
- Organized and cleaned work area and tools.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
Cleaner
Dansville Central School
Dansville, NY
09/02/22 - 05/15/23
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Responded to emergency cleaning requests to meet client expectations.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Followed safety processes for all manual and electric cleaning equipment.
- Provided assistance with laundry services when needed.
- Scrubbed walls to remove scuff marks or stains.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Kept business entrances clean, tidy and professional in appearance.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Polished furniture to remove dust and dirt buildup.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
High School Diploma -
Dansville Central School
Dansville N.Y. 01-1991
Skills
- Sales Oversight
- Inventory Control
- Financial Tracking
- Employee Development
- Employee Training
- Financial Planning
- Staff Hiring
- Employee Scheduling
- Customer Service
- Driven and Determined
- Team Collaboration and Leadership
- Task Delegation
- Bookkeeping
- Storage Organization
- Cash Register Operation
- Payment Processing
- Inventory Tracking
Timeline
Cleaner
Suny Geneseo College
12.2023 - Current
Owner
Belt In the Eye Diner & Pizzeria
01.2016 - 12.21
Owner
Belt In The Eye Wine & Liquor & Tobacco & Things
09.2015 - 07.2022
Manager
Inspirica Homeless Shelter
01.2009 - 01.11
Job Coach
Arc-Hill Top Glow
05.17-23 - 09.27-23
Cleaner
Dansville Central School
09/02/22 - 05/15/23
High School Diploma -
Dansville Central School
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