Led educational sessions for sleep apnea patients on the use of CPAP and BIPAP devices, resulting in a 20% increase in patient satisfaction
Managed care for 400 sleep apnea patients, collaborating with respiratory therapist to optimize treatment plans
Conducted mask fittings and monitored patient compliance through therapy reports
Assisted patients in troubleshooting sleep apnea devices, enhancing device effectiveness and patient confidence
Adjusted prescription settings on devices per doctor's orders, ensuring patient understanding of changes and their implications
Conducted measurements for patients needing compression stockings, ensuring accurate fit and comfort
Put together various medical equipment such as wheelchairs and Hoyer lifts for patient use
Paraprofessional
Patrick Danby
West Springfield
03.2022 - 06.2023
Provided one-on-one or small group support to students with special needs
Implemented individualized education plans (IEPs) under the guidance of teachers
Assisted teachers in classroom management and instructional support
Prepared lesson materials and classroom displays to enhance student engagement
Supervised students during activities, lunch, and recess to ensure safety and positive behavior
Helped maintain a safe and clean classroom environment
Communicated regularly with teachers and staff regarding student progress
Assisted with record-keeping and documentation of student performance
Facilitated communication between non-English-speaking students and staff as a Pashto interpreter
Translated educational materials and documents for non-English-speaking students and their families
Guided Afghan refugees in navigating educational system and accessing resources for successful integration
Assisted in coordinating and facilitating parent-teacher meetings with non-English-speaking families
West Springfield
Manager
Raz Mohamad
Holyoke
10.2017 - 09.2021
Processed payments via cash, check, credit cards, vouchers, or automatic debits
Issued receipts, refunds, and change to customers, ensuring accurate transactions and enhancing customer satisfaction
Received and counted stock items, accurately recording data to maintain inventory integrity
Verified inventory by comparing physical counts to recorded data, correcting discrepancies to ensure accurate stock levels
Purchased new or additional stock or prepared documents for such purchases
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct and there was adequate change
Holyoke
Education
Bachelor's Degree - Cybersecurity
Westfield State University
Westfield, MA
Associate Degree - Cybersecurity
Springfield Technical Community College
Springfield, MA
Skills
CPAP therapy management
Medical equipment assembly
Attention to detail
Bilingual
Customer Service
Communication
Teamwork
Customer Service
Collaboration
Attention to detail
Volunteer Experience
Community Support and Assistance Volunteer, Assisted at local mosques with food and donation drives, Collaborated with STCC's Student Government Association, supporting donation drives and fundraisers for Afghan refugees, Provided aid and distributed donations to Afghan refugees in various Massachusetts cities (Amherst, Hadley, Ludlow, Springfield, West Springfield, Westfield), Compiled customized lists of required items from families, then purchased or collected these items from donations, Accompanied families to stores, assisting with language translation and purchasing accommodations, Provided remote translation services for doctor visits and emergency room visits, ensuring 24/7 support