Summary
Overview
Work History
Education
Skills
Timeline
Generic

Webley Brittian

Atchison,MO

Summary

Dynamic Team Leader at Walmart with a proven track record in enhancing productivity and customer satisfaction. Skilled in staff training and performance improvement, I successfully implemented process enhancements that reduced turnaround times. My strong problem-solving abilities and commitment to teamwork fostered a collaborative environment, driving significant operational success.

Overview

13
13
years of professional experience

Work History

Team Leader

Walmart
09.2020 - Current
  • Led team in achieving operational goals, enhancing productivity and efficiency within the department.
  • Developed training programs for new associates, improving onboarding process and knowledge retention.
  • Implemented inventory management procedures, reducing discrepancies and ensuring accurate stock levels.
  • Coordinated schedule and workload distribution, optimizing staff utilization during peak hours.
  • Monitored performance metrics, identifying areas for improvement and driving team accountability.
  • Fostered a collaborative work environment, promoting communication and teamwork among associates.
  • Conducted regular safety training sessions, reinforcing compliance with company policies and regulations.
  • Resolved customer inquiries promptly, enhancing satisfaction through effective problem-solving strategies.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.

Automotive Service Manager

Walmart
10.2018 - 08.2020
  • Managed daily operations of automotive service department, ensuring efficient workflow and customer satisfaction.
  • Trained and mentored staff on service procedures, enhancing team performance and service quality.
  • Implemented process improvements, reducing turnaround time for repairs while maintaining high standards.
  • Oversaw inventory management for automotive parts, optimizing stock levels to meet demand efficiently.
  • Conducted regular audits of service practices, ensuring compliance with company policies and safety regulations.
  • Developed training programs for new hires, fostering skill development and knowledge retention in the team.
  • Analyzed customer feedback to identify areas for improvement, driving enhancements in service delivery protocols.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
  • Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
  • Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.

Service Technician

Walmart
06.2012 - 06.2018
  • Diagnosed and repaired electronic devices to ensure optimal performance and customer satisfaction.
  • Conducted routine maintenance checks on equipment, reducing downtime and enhancing service delivery.
  • Collaborated with team members to troubleshoot technical issues, improving resolution times.
  • Managed inventory of tools and parts, ensuring availability for timely repairs.
  • Implemented process improvements that streamlined repair workflows, enhancing overall productivity.
  • Engaged with customers to assess needs and recommend appropriate services or products.
  • Coordinated with management to identify training needs, improving team capabilities and service quality.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Sales Associate

Walmart
06.2012 - 06.2017
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained organized sales floor and ensured merchandise was visually appealing.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Collaborated with team members to achieve daily sales goals and improve service efficiency.
  • Participated in training sessions to learn product knowledge and sales techniques.
  • Monitored inventory levels and reported discrepancies to management for timely restocking.
  • Engaged with customers to build rapport and foster repeat business opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Atchison High
Atchison, KS

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Performance improvement
  • Complex Problem-solving
  • Analytical thinking
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Daily workflow improvement
  • Leading team meetings
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Process improvement
  • Team building
  • Coaching
  • Cash handling
  • Flexible schedule

Timeline

Team Leader

Walmart
09.2020 - Current

Automotive Service Manager

Walmart
10.2018 - 08.2020

Service Technician

Walmart
06.2012 - 06.2018

Sales Associate

Walmart
06.2012 - 06.2017

High School Diploma -

Atchison High

Similar Profiles

CREATE PROFILE