WILLIAM WEBSTER
Kansas City,MO
Summary
A proven executive leader demonstrated by a lifetime of sustained superior performance and operational excellence across a broad spectrum of roles and responsibilities within high performing organizations.
Overview
16
16
years of professional experience
Work History
Associate Director of Operations
Chewy
12.2022 - Current
- Increased 2nd Gen Fulfillment Operational throughput by 23% YoY resulting in $5.13MM entitlement through implementation of Continuous Improvement initiatives.
- Developed strong relationships with key partners, suppliers, and product vendors, resulting in improved collaboration and cost savings across several fulfillment sites while serving as network Operational SME.
- Boosted employee satisfaction through the development of comprehensive operational and safety training programs and performance management initiatives sprawling to ~3000 employees.
Senior Operations Manager
Amazon
07.2022 - Current
- Leads operations and support teams to ship in excess of 1M+ units via Aircraft and 1M+units via Line Haul weekly.
- Leads organizational structure of 8 direct managers, 32 second level managers, and 64 third level supervisors.
- Provides leadership for continual management and employee training initiatives. Designed courses to meet company requirements and encourage development of both new and tenured leaders within organizational structure.
- Collaborates with site-level support staff and region-level partners to improve operational efficiency and safety, and implement metrics-driven process improvements.
- Oversees workforce management planning, volume predictions and capacity planning for staff of 1400+ employees.
- Responsible for leading and guiding weekly Regional Operations Leadership Development Review, including leadership behavior KPIs, succession planning, and DEI initiative rollouts.
Director of Operations
Ready
10.2020 - 07.2021
- Launched as Start-Up with hub launches in 9 major metropolitan cities. Owned recruiting and hiring of 9 regional hub managers, 36 city managers, and 72 shift managers.
- Scaled operations into at-home paramedicine/telemedicine service model bringing non-emergent healthcare to over 88k customers within first year.
- Secured capital asset funding of ~16MM for fleet vehicles, medicine and equipment, commercial space acquirement, and organization payroll.
- Secured in-network partners with Aetna, United Health Care, and Dignity Health Systems with customer onboarding of over 44k new patients.
Operations Manager
Amazon
04.2017 - 07.2022
- Leads organizational structure of 7 direct managers, 14 second-level managers, and 28 third-level supervisors.
- Created and owned West Region Traveling Kaizen Team. Led several buildings through process improvement training netting 1-year entitlements of ~$21MM.
- President of Warriors Affinity Group, networking 800+ Veterans within North America Amazon Fulfillment team, leading to development and promotion of ~46% of leaders within group.
- Led Transportation Operations Team development and initiative. Oversaw and vetted rollout of training, hiring (onboarded team from 60 managers to over 220 in 2 year span), asset procurement (528 Diesel/CNG Fleet Vehicles), and deployed operations teams to 82 sites across NA.
Senior Terminal Operations Manager
Union Pacific Railroad Co
12.2012 - 04.2017
- Lead and oversee the execution of employee, customer and public safety initiatives and processes.
- Lead the on-time execution of the transportation plan, meeting all operational requirements, driving YoY on-time improvement of 33% for over 5040 customer departures.
- Ensure full utilization of the assets - locomotives, cars, manpower, physical plant - to maximize capacity, operational efficiencies and financial returns.
- Develop and maintain strong relationships with governmental officials, community representatives, union representatives, employee groups, and other railroads. Maintain a positive relationship with the Federal Railroad Administration.
Commissioned Officer
U.S. Army Active Duty
09.2008 - 09.2014
Education
Bachelor of Science - International Business
University of Nevada Las Vegas
Las Vegas, NV2012
Skills
- Lean Six Sigma Yellow Belt
- Military Veteran
- Leadership and Professional Development Mentor
- Data Analysis and SQL
- Audit and Regulatory Compliance
- Inventory Controls Management
- Strategic Planning and Alignment
- Aircraft, Line Haul, and Railrod Operations
Timeline
Associate Director of Operations
Chewy
12.2022 - Current
Senior Operations Manager
Amazon
07.2022 - Current
Director of Operations
Ready
10.2020 - 07.2021
Operations Manager
Amazon
04.2017 - 07.2022
Senior Terminal Operations Manager
Union Pacific Railroad Co
12.2012 - 04.2017
Commissioned Officer
U.S. Army Active Duty
09.2008 - 09.2014
Bachelor of Science - International Business
University of Nevada Las Vegas
Similar Profiles
Johani JacksonJohani Jackson
Forklift Operator at ChewyForklift Operator at Chewy
Jacob ArroyoJacob Arroyo
Fulfillment Specialist at ChewyFulfillment Specialist at Chewy
Darryl SimmonsDarryl Simmons
Senior Human Resources Administrator at ChewySenior Human Resources Administrator at Chewy
Raul AllenRaul Allen
Maintenance Technician at ChewyMaintenance Technician at Chewy
Ada D. TurrentineAda D. Turrentine
Operations Support Specialist at Heartland Regional Alcohol and Drug Assessment CenterOperations Support Specialist at Heartland Regional Alcohol and Drug Assessment Center