Webster Jean-louis
New York,NY
Summary
Innovative Sales and Retail Manager with over 17 years of experience building sales teams, perpetuating brand image and customer relationship. Collaborative leader in sales development with creativity in client acquisition tactics and revenue generation. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Service Specialist/Sales Development Manager
Ecolab
04.2016 - 11.2023
- Qualified leads by scheduling introductory discovery meetings and calls.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Built diverse sales pipeline to exceed quota targets.
- Developed useful pricing models to maximize profit margins and generate leads.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Store Manager
Teavana Tea Bar
07.2013 - 02.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store twenty employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures
Floor Manager- Store Manager-Expansion Manager
H&M Hennes & Mauritz
02.2000 - 05.2013
- Communicated with external stakeholders and internal departments to reflect culture after launch.
- Hired and trained staff to facilitate launch success and timeliness.
- Managed project timeline and built up shelves to launch new location.
- Leveraged launch LookBook to define and optimize processes.
- Travel overseas and United to launch new stores with a dedicated team.
- Review store for with construction partners to make sure all projects are completed and safe for public.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Hired and trained staff to facilitate launch success and timeliness
- Leveraged launch playbook to define and optimize processes
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Education
High School Diploma -
Louis D Brandeis
New York, NY06.2007
Associate of Arts - Liberal Arts/ Business
LaGuardia Community College of The City University of New York
Long Island City, NY08.1992
Skills
- Retail Knowledge
- Social Media Platforms
- Customer Needs Assessments
- Employee Performance Evaluations
- Quote and Proposal Management
- Competitor Analysis
- Client Base Retention
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- Plan Sales
- Strategic Networking
- Staff Meetings
- Great Photography skills
- SalesForce
Timeline
Service Specialist/Sales Development Manager
Ecolab
04.2016 - 11.2023
Store Manager
Teavana Tea Bar
07.2013 - 02.2016
Floor Manager- Store Manager-Expansion Manager
H&M Hennes & Mauritz
02.2000 - 05.2013
High School Diploma -
Louis D Brandeis
Associate of Arts - Liberal Arts/ Business
LaGuardia Community College of The City University of New York
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