Wederson Oliveira
Orlando
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry Financial service position.
Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
General Manager and F&I Manager
Premier Auto Group Llc
10.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
F&I Manager
North Palm Mitsubishi
10.2011 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Auto Salesman
RICKCASE VOLKSWAGEN
01.2009 - 09.2011
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Improved customer satisfaction to 100% through implementation of strategic improvements.
Outside Sales Representative
Dokimos Enterprise
09.2005 - 08.2008
- Sell Food product, sneaks, meat, seafood, and product to all Supermarket, mini market, grocery’s store,
- Gas station, restaurants, hotel and supermarket in all Miami Dade and Broward country
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility.
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted market research and analysis to identify key customer segments.
- Utilized customer feedback to identify new product opportunities and market trends.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
International Account Executive
Downtown Cellular corp
10.2000 - 05.2005
- Responsible for developing and maintaining a portfolio sales to retail and wholesale business in South
- America
- Sell electronics, cellular phone computers, profession broadcast equipment and general merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified and analyzed key competitors and related products.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Kept company in compliance with export standards and international requirements.
Export Manager
Alpha Omega inc
03.1994 - 09.2000
- Responsible for developing and maintaining all portfolio customer to all Latino America
- Buying and sell electronics and ship all the product in stock
- Example: cellular phone, computers ,profession broadcast equipment , general merchandise, selecting freight carriers, inbound and outbound customs clearing, overseas bidding protection, merchandise insurance, etc.
- Processed company's import permit and export license processes.
- Prepared various import, export and supplier forms for customs submittal.
- Designed export strategies to meet project delivery requirements.
- Maintained SWIs and controlled documentation of work performed.
- Updated CRM database system with Exporter and Business Model Canvas.
- Administered export of eletronics products for compliance with company and customs export policies.
Education
College Degree - Business Administration
Senac
Belo Horizonte Brazil12.2000
Skills
- Outsourcing
- Data Review
- Facility Management
- Global Sales and Marketing
- Product Costing
- Verbal and Written Communication
- Vendor Negotiations
- Training and Development
- Top Talent Recruiting, Hiring and Retention
- Coaching and Mentoring
- Variance and Risk Analysis
- Client Relations
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Italian
Elementary
Timeline
General Manager and F&I Manager
Premier Auto Group Llc
10.2018 - Current
F&I Manager
North Palm Mitsubishi
10.2011 - 08.2018
Auto Salesman
RICKCASE VOLKSWAGEN
01.2009 - 09.2011
Outside Sales Representative
Dokimos Enterprise
09.2005 - 08.2008
International Account Executive
Downtown Cellular corp
10.2000 - 05.2005
Export Manager
Alpha Omega inc
03.1994 - 09.2000
College Degree - Business Administration
Senac
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