Summary
Overview
Work History
Education
Skills
Timeline
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Wedline Pinchinat

POMPANO BEACH,FL

Summary

Professional Customer Account Specialist accomplished in managing complex accounts. Extensive experience in handling high volume of inbound and outbound calls from customers. Motivated with 10 plus years of experience. Providing expertise from beginning-to- end of each customer encounter. Skilled in effectively investigating and resolving critical customer issues. Demonstrating solid computer, data entry and accounting skills.

Overview

14
14
years of professional experience

Work History

Customer Account Specialist

Team Health
Sunrise, FL
01.2013 - Current
  • Using various skip tracing methods to locate clients
  • Interviewing clients telephonically to establish their ability to pay debt
  • Overcoming stall tactics and objections and suggesting sources of money for debt payments
  • Encouraging clients to utilize payment options such as credit cards and securing information for administrative services to process
  • Negotiating settlements by arranging clients' payments over longer time span
  • Confirming clients' information and payment agreements
  • Complying with applicable laws, regulations, policies, and procedures
  • Maintaining a positive, empathetic, and professional attitude toward customers/Patients
  • Acknowledging and resolving customer complaints
  • Resolved customer issues in a timely manner while maintaining excellent customer relationships.
  • Verified account details by contacting customers directly via telephone or email.
  • Investigated customer inquiries and disputes promptly and accurately.
  • Monitored daily workflow to ensure that all tasks were completed on time.
  • Performed data entry into multiple software systems with high degree of accuracy.
  • Assisted in resolving escalated customer complaints quickly and efficiently.
  • Adhered to company policies when handling confidential client information.
  • Reviewed contact and account history to make quality outbound calls.
  • Answered customers' questions regarding billing injuries.
  • Established and enforced sales goals to boost team success.

Customer Service

Saveology/My Tech Help
Ft Lauderdale, FL
01.2012 - 01.2013
  • Facilitated sales through outstanding customer service and satisfaction.
  • Assist with profile creation and update
  • Assist with Explanation of Eligibility Determination
  • Assist with Plan Comparisons
  • Walk through the enrollment process with the beneficiary, including data input if necessary
  • Provided excellent customer service throughout each installation process.
  • Upsell modems, routers, and different internet plans
  • Make referrals to other community organizations and services
  • Consistently provide accurate and timely documentation of daily activities and results
  • Maintain accountability, reliability and dependability when performing all assigned job duties
  • Participate in training sessions required as directed
  • Be available to work flexible hours, such as early mornings, evenings, and weekends
  • Ability to travel throughout the city utilizing reliable transportation

Technical support/customer service

Teleperformance
Margate, FL
01.2010 - 01.2012
  • Provided general support and troubleshooting issues for inbound customers
  • Answered telephones, direct calls, and take messages, disputes
  • Communicated with customers, employees, and other individuals to answer questions, explain information, and address complaints
  • Communicated with coworkers through Windows Outlook on status of accounts and back order of phone shipments
  • Compiled, copied, sorted, and filed records of daily activities
  • Worked as a team with other departments on resolving compliments, disputes and billing issues.

Education

High School Diploma -

Goliath Academy
Florida City, FL

Skills

  • COMMUNICATION: Bilingual, Excellent verbal communication
  • ORGANIZED AND RESOURCEFUL: Adaptive when faced with obstacles
  • Customer Engagement
  • Sales expertise
  • Client Retention Strategies
  • Document Management
  • Sales proficiency
  • Contract negotiation and closing tactics
  • Customer Relationship Management
  • CRM proficiency
  • Regulatory Compliance
  • Account Reconciliation
  • Goal-Oriented

Timeline

Customer Account Specialist

Team Health
01.2013 - Current

Customer Service

Saveology/My Tech Help
01.2012 - 01.2013

Technical support/customer service

Teleperformance
01.2010 - 01.2012

High School Diploma -

Goliath Academy

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Wedline Pinchinat