Wedngamah Toney

Within the first 6 months of role to current:

• Directed the team through significant departmental changes, including onboarding a new vendor, introducing new equipment, and establishing new processes
• Executed responsibilities spanning both managerial and team lead functions
• Successfully created and implemented a hybrid schedule for team members by month 5
• Transformed the productivity of the team through the development and documentation of department SOPs
• Improved the cross-functionality of the team by spreading responsibilities across team members
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced data centralization for the team by establishing an online repository for frequently used documentation
• Improved team efficiency by implementing Agile methodologies and optimizing workflow processes.
• Promoted professional development and career growth amongst team members through the introduction of team learning initiatives and resources

• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
• Successfully gave professional white glove service to all levels of associates in Compass
• Helped train newer employees on existing processes in department
• Given the responsibility of handling collaborative efforts with key departments outside of our team, managing cross-departmental relationships and efforts

• Boosted brand awareness with company's target audience through social, print, and email campaigns.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Composed posts for social media and helped build business presence on Facebook and Instagram.
• Created the 'Soaring Smiles' reward program to celebrate and incentivize patients who reached key milestones in their dental health journey

• Increased customer engagement by 300% through social media
• Monitored online presence of company's brand to engage with users and strengthen customer relationships
• Created marketing material to enhance branding and incorporate trending ideas
• Created social media content with content and tone consistent with the brand and intended audience

• Provided Tier 1 IT support and explained technical information in clear terms to promote better understanding for non-technical users.
• Provided technical assistance to all students and staff on campus
• Configured hardware and software for events and meetings around campus.
• Set up projectors, laptops, and microphones for live presentations in a timely manner

• Educated campus on healthy lifestyle choices through interactive events, weekly meetings and social media campaigns.
• Developed and distributed health education materials to increase awareness and understanding.
• Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
• Participated in community outreach activities to promote health education

• Designed graphics for websites, logos and promotions for marketing purposes.
• Promoted company's events by designing marketing materials such as posters, digital invites and brochures

• Attended field trips to mid-large size tech companies in the Greater Boston Area with peers to study topics outside classroom
• Collaborated on group projects to complete professional deliverables that emulated those in the tech industry
• Worked in team environment to maintain high levels of productivity and learning