Wednie Mercely
Orlando
Summary
Dynamic and dedicated professional with a strong work ethic and a proven track record at Publix Supermarket. Skilled in customer service and product knowledge, I excelled in resolving complaints and enhancing customer loyalty. My ability to maintain cleanliness and organization contributed to a welcoming shopping environment, ensuring customer satisfaction.
Diligent Desired Position with solid background in produce management and organization. Expertise in maintaining product freshness and quality. Demonstrated ability to efficiently stock shelves and rotate inventory, ensuring optimal product display.
Professional produce handler with strong focus on efficient stock management and quality assurance. Adept at maintaining organized displays, ensuring freshness, and adhering to safety standards. Known for effective teamwork, adaptability, and consistently achieving operational goals. Skilled in inventory control, customer service, and problem-solving.
Produce management professional with knack for maintaining freshness and quality of produce items. Known for effective collaboration and adaptability to changing needs. Reliable team player skilled in inventory rotation and shelf stocking.
Overview
22
22
years of professional experience
Work History
Produce Stock Clerk
Publix Supermarket
11.2003 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Cashier
Publix Supermarket
11.2003 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Medical Administration - Management
Valencia College
Orlando, FLJohn I Leonard High School
West Palm Beach, FL05.2002
Skills
- Stocking shelves
- Heavy lifting
- Labeling products
- Cleaning procedures
- Display building
- Willingness to learn
- Positive attitude
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitation
- Food safety regulations
- Product rotation
- Sales support
- Cleanliness and sanitation
- Shelf stocking
- Flexible schedule
- Retail sales
- Inventory counts
- Hand-eye coordination
- Temperature logging
- Product knowledge
- Product restocking
- Supply ordering
- Weights and measurements
- Sales promotion
- Product processing
- Product recommendations
- Heavy machinery use
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Customer assistance
- Strong communication and interpersonal skills
- Multitasking
- Excellent communication
- Team cooperation
- Team leadership
- Creative thinking
Additional Information
Also have basic training in Microsoft Office
Medical terminology
Psychology
Timeline
Produce Stock Clerk
Publix Supermarket
11.2003 - Current
Customer Service Cashier
Publix Supermarket
11.2003 - Current
Medical Administration - Management
Valencia College
John I Leonard High School
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