WEEKENSON LOUIMA
Operations Manager
Newnan,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Demonstrated customer value and continuous improvement; identify and communicate findings to senior management. Proven ability to manage different projects while holding productions intact to produce great results. Inform management and operations of internal and external developments that may impact overall effectiveness of the business.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
GXO Logistics Supply Chain
Union City, GA
02.2022 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and increase productivity by 35% in first quarter.
- Led 35 associates during meeting groups group to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Analyzed department metrics and performance and reported findings to management.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Logistics Analyst
GXO Logistics Supply Chain
Union City, GA
04.2021 - 02.2022
- Managed over 100 vendor's and resolved issues accordingly to facilitate smooth transition between client and vendors.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Liaised between warehouse personnel and customers to facilitate account and operational needs
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance.
- Applied SCM and Lean Six Sigma data analysis techniques to detect and resolve supply chain and workflow interruptions.
Quality Auditor
XPO Logistics
Union City, GA
02.2020 - 04.2021
- Inspect finished products, products being processed, parts, assemblies and test products for conformance to company standards; ensure corrective action is being taken on failed items.
- Analyze, resolve and communicate work problems to supervisor, and assist coworkers in solving problems, document audit findings and records in quality database system.
- Train and interpret process procedures/work instructions/quality bulletins with departments being audited and provide input on changes and/or updates to work instructions/procedures.
- Participate in special projects, such as auditing, training other departments or inspecting, and provide reports to management on findings.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Inspected more than 1000 materials to determine quality standards before storing and shipping to clients.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement
Intake/Documentation Manager
Jane's Healthcare Management
Atlanta, GA
07.2019 - 01.2020
- Experience in leading team that handles any issues, escalations & large volume of day-to-day operations from 18 different clients.
- Managed over 10 sub-contract managers across country to give them advice on what is best practice to speed up their processes and productivity.
- Experience working with diverse groups and ability to adapt and manage people to do right thing without conflict.
- Provided staff training and mentorship in preparing communication content for different media outlets.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
Assistant Manager and HR Liaison Officer
Durable Medical
Fayetteville, GA
01.2018 - 06.2019
- Successfully screen candidates for appropriate skills, experience by interviewing and reviewing resumes to get better understanding of their knowledge.
- Proven track record independently managing day to day operations
- Managed over 35 associates as Assistant manager and HR Liaison with satisfactory result.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Store Manager
Mattress Firm
Fort Lauderdale, FL
10.2016 - 01.2018
- Successfully executed company selling guides and increased sales by 25% in first 6 months
- Outstanding ability to connect to people helped resolve many customer's issues and turned them into profits.
- Led the customer services team which handles customer queries, escalations & a large volume of day-to-day reports through the life cycle of customer orders.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate 25 staff members from 13 stores, address concerns and questions, plan improvements, and evaluate progress toward company goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Senior Media Services Specialist
DLA
Doral, FL
01.2012 - 09.2016
- Successfully managed day to day operations by supervising, controlling, and coordinating all requests from internal and external clients.
- Outstanding ability to improve department performance by conducting biweekly meetings to get feedback and also to go over progress report and make proper adjustment.
- Proven ability generated weekly report, transfer report and maintained storage capacity usage under 60% by eliminating unnecessary folders structures to maximize space in Aspera.
- Developed extensive knowledge in coaching, evaluated operator's performance and managed over 300 terabytes of digital media daily.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Monitored company inventory to keep stock levels and databases updated.
Shipping and Receiving Specialist
DLA
Coral Springs, FL
01.2011 - 12.2012
- Responsible for daily operations of shipping department, including following through on procedures implemented by manager regarding client needs and related branches.
- Outstanding ability to prepare over 300 shipment and delivery for local and international clients via FedEx, Pitney Bowes, and DHL.
- Exceeded all service and efficiency standards for shipping and receiving department.
- Ability to ensure accurate records are kept of all incoming and outgoing packages.
- Performed work safely and following company and customer standards and safety regulations.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Education
Bachelors of Science - Business Administration and Management
City College - Fort Lauderdale
07.2014
Associate of Science - Journalism and Communications
City College - Fort Lauderdale
07.2010
Skills
- Operational efficiency
- Conflict Resolution
- Performance Management
- SCM
- SAP
- Training & Development
- Language (English, Spanish and Creole / French)
- Business Management
- Department Oversight
- Motivational Leadership
- Lean Six Sigma
- WMS7
- Logistics expertise
- Staff Management
- Human resources
- Customer Relations
Certification
- Lean Six Sigma Green Belt Certification
- Scrum Master Training
- Diploma in Human Resources (HR)
- ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems
- ISO 9001:2015 Quality Management System Auditor Course
Timeline
Operations Supervisor
GXO Logistics Supply Chain
02.2022 - Current
Logistics Analyst
GXO Logistics Supply Chain
04.2021 - 02.2022
Quality Auditor
XPO Logistics
02.2020 - 04.2021
Intake/Documentation Manager
Jane's Healthcare Management
07.2019 - 01.2020
Assistant Manager and HR Liaison Officer
Durable Medical
01.2018 - 06.2019
Assistant Store Manager
Mattress Firm
10.2016 - 01.2018
Senior Media Services Specialist
DLA
01.2012 - 09.2016
Shipping and Receiving Specialist
DLA
01.2011 - 12.2012
Bachelors of Science - Business Administration and Management
City College - Fort Lauderdale
Associate of Science - Journalism and Communications
City College - Fort Lauderdale
- Lean Six Sigma Green Belt Certification
- Scrum Master Training
- Diploma in Human Resources (HR)
- ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems
- ISO 9001:2015 Quality Management System Auditor Course
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