Weera Latthiya
Charlotte,NC
Summary
Detail-oriented IT professional with hands-on experience in technical support, troubleshooting, and software engineering. Seeking a Help Desk position to apply skills in networking, system administration, and customer service to resolve technical issues and improve IT infrastructure. A versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Consistently positively impacting all customer interactions and engineering efforts for supported products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tech Support / Front Desk
Custom Kings Auto Shop
Stallings, NC
05.2022 - 02.2024
- Provided IT support, troubleshooting technical issues with office equipment (printers, networks, accounts)
- Managed company inventory using Excel, tracking sales and profit/loss statements
- Designed and maintained the company website and managed social media accounts
- Set up and managed user accounts on Windows 11, ensuring secure access for employees
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
IT Support Technician
CKP Tuning
Concord, NC
07.2017 - 03.2021
- Provided comprehensive technical support, including troubleshooting hardware and software issues for office equipment and computer systems.
- Managed and maintained company website, social media accounts, and performed updates on technical content.
- Installed and configured operating systems (Windows XP, Windows 10) and set up new user accounts.
- Supported the networking infrastructure, configuring network printers and resolving connectivity issues.
- Assisted with inventory management and data entry using Excel for sales tracking and profit analysis.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
Cashier/Janitor
Kual Mart Gas Station
Milwaukee, WI
04.2008 - 05.2008
- Handled over 400 transactions daily, maintained inventory twice a week, and assisted customers with excellent customer service.
- Trained new employees on procedures and best practices.
- Trained new employees on procedures and best practices.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate in Software Engineering - Backend Development (Java Specialization)
Southern New Hampshire University
Indianapolis, IN10.2024
Associate Degree in Computer Network Systems -
ITT Technical Institute
Greenfield, WI03.2011
Skills
- Programming Languages:
- Java (specialization in progress)
- Basic knowledge of HTML, CSS, and SQL
- Operating Systems:
- Windows: XP, 10, 11, Server 2003
- Linux: Basic administration, installation, and troubleshooting
- Software & Tools:
- Microsoft Office Suite: Word, Excel, PowerPoint (advanced Excel for inventory management and data analysis)
- Networking Tools: Configuring user accounts, network printers, and basic network troubleshooting
- Help Desk & Troubleshooting:
- Troubleshooting hardware (computers, printers) and software issues
- Installing and configuring operating systems: Windows XP, Windows 10, Windows 11, and Linux
- Remote support using help desk ticketing systems (eg, Zendesk, ServiceNow)
- Managing user accounts, setting up new hardware and software
- Web and Social Media Management:
- Created and managed company websites and handled social media platforms (Facebook, Instagram)
Key Strengths
- Strong problem-solving and troubleshooting abilities in both hardware and software environments
- Effective communicator with a customer-focused mindset
- Ability to work independently and collaboratively in fast-paced settings
- Motivated to continue learning and enhancing technical skills
- Strong problem-solving and troubleshooting skills
- Effective communication with non-technical users
- Proficient in user account management, network troubleshooting, and remote support
- Experience with hardware configuration and repairs
- Adaptable, organized, and able to prioritize in fast-paced environments
Certification
Software Engineering – Backend Development (Java Specialization), graduate October 2024
Timeline
Tech Support / Front Desk
Custom Kings Auto Shop
05.2022 - 02.2024
IT Support Technician
CKP Tuning
07.2017 - 03.2021
Cashier/Janitor
Kual Mart Gas Station
04.2008 - 05.2008
Software Engineering – Backend Development (Java Specialization), graduate October 2024
Certificate in Software Engineering - Backend Development (Java Specialization)
Southern New Hampshire University
Associate Degree in Computer Network Systems -
ITT Technical Institute
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