Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Weeranitta Cockerham

Vidor,US

Summary

Sales Manager with over 2 years of experience in leading teams to achieve outstanding sales growth and enhance customer satisfaction in retail settings. Proficient in inventory management, customer relations, and sales analysis, fostering a collaborative environment to boost employee satisfaction and reduce turnover. Passionate about mentoring teams and implementing innovative sales strategies to drive business success.

Overview

29
29
years of professional experience

Work History

Teller Retail Banker II

Woodforest National Bank
Beaumont , TX
05.2025 - Current
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Explained account information to customers in detail as needed.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Answered customer inquiries regarding bank products and services.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Continuously updated knowledge about banking products, services, policies and regulations.

Assistant Store Manager

TitleMax
Beaumont, US
09.2024 - 05.2025
  • Manage customer accounts, ensuring data accuracy and regulatory compliance.
    Boost store profitability through community engagement and partnerships.
    Enhance team performance by coaching Customer Service Representatives.
    Ensure secure handling of cash and bank deposits, maintaining office safety.

Sales Manager

Ulta Beauty Inc.
Beaumont, US
09.2022 - 09.2024
  • Manage customer accounts, ensuring data accuracy and regulatory compliance.
  • Boost store profitability through community engagement and partnerships.
  • Enhance team performance by coaching Customer Service Representatives.
  • Ensure secure handling of cash and bank deposits, maintaining office safety.
  • Maintain store cleanliness and address facility needs efficiently.
  • Lead team to surpass sales goals, boosting revenue and enhancing team capabilities.
  • Mentored staff in complex sales, elevating customer handling skills and team performance.
  • Greeted customers warmly, identifying needs to tailor shopping experiences.
  • Ensured inventory accuracy, resolving discrepancies for optimal stock levels.
  • Built a cohesive team, driving sales growth and achieving revenue objectives.
  • Mentored staff in complex sales scenarios, enhancing team skills.
  • Fostered a collaborative environment, improving employee satisfaction and reducing turnover rates.
  • Pioneered customer loyalty program, substantially increasing repeat business.
  • Streamlined inventory processes, minimizing discrepancies and ensuring accurate stock levels.
  • Greeted customers with positivity, using open-ended questions to understand needs.
  • Implemented new customer service protocols, markedly improving satisfaction scores.
  • Spearheaded sales initiatives, surpassing targets and driving revenue growth.
  • Implemented strategic customer loyalty program, boosting repeat business significantly.

Lead Cashier

Ulta Beauty Inc.
Beaumont, US
08.2021 - 09.2022
  • Made change on cash register, handling payments by cash, credit, debit and personal checks.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

Beauty Advisor

Ulta Beauty
Beaumont, US
03.2021 - 08.2021
  • Promptly acknowledge and warmly greeting each guest entering the store, offering friendly, knowledgeable and courteous service, serving multiple guests at one time while maintaining composure during busy or peak selling time.
  • Courteously handling sales, refunds and exchanges, setting up advertising displays or arranging merchandise.

City Carrier Assistant

United States Postal Service
Bridge City, US
12.2020 - 02.2021
  • Cases, delivery and collects mails, packages on foot and by vehicle under varying road and weather conditions in an assigned area.

Beauty Advisor

Ulta Beauty
Beaumont, US
11.2020 - 12.2020
  • Promptly acknowledge and warmly greeting each guest entering the store, offering friendly, knowledgeable and courteous service, serving multiple guests at one time while maintaining composure during busy or peak selling time.
  • Courteously handling sales, refunds and exchanges, setting up advertising displays or arranging merchandise.

Census Enumerator

U.S. Commerce
07.2020 - 10.2020
  • Conducted interviews with participants to assess eligibility.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Updated population data at assigned area.

Senior Ground Hostess

Thai Airways International Public Company
Bangkok, Thailand
11.1996 - 02.2008
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance, consistently arriving to work ready to start immediately.
  • Worked with airline passengers, customers to understand needs and provide special needed service.
  • Responsible for administrative and customer service of VVIP, VIP, young passenger travel alone and passenger with flight irregularity.
  • Streamlined check-in processes, reducing wait times by 20% and enhancing overall passenger experience.
  • Coordinated with cross-functional teams to ensure seamless handling of VVIP and VIP passengers, maintaining high service standards.
  • Meticulously managed travel arrangements for unaccompanied minors, ensuring their safety and comfort throughout the journey.

Education

Bachelor of Law -

Ramkhamhaeng University
Bangkok, Thailand
06.1994

Skills

  • Coaching
  • Communication
  • Troubleshooting
  • Payment processing
  • Merchandising
  • Customer relations
  • Shrink Reduction
  • Retail Operations
  • Sales Leadership
  • Inventory Management
  • Scheduling
  • Visual Merchandising
  • Decision Making
  • Networking
  • Problem Solving
  • Staff Training
  • Development
  • Time Management
  • Relationship Building
  • Shipping Oversight
  • Receiving Oversight
  • Sales Analysis
  • Cash handling
  • Customer service
  • Sales referrals
  • Complaint resolution

References

  • Samantha Abernethy, Ulta Beauty, (904)321-7511
  • Hillary Grant, (620)215-2179
  • Samantha Nunez, Ulta Beauty, (724)431-5891

Languages

  • Thai, Native
  • English, Native

Timeline

Teller Retail Banker II

Woodforest National Bank
05.2025 - Current

Assistant Store Manager

TitleMax
09.2024 - 05.2025

Sales Manager

Ulta Beauty Inc.
09.2022 - 09.2024

Lead Cashier

Ulta Beauty Inc.
08.2021 - 09.2022

Beauty Advisor

Ulta Beauty
03.2021 - 08.2021

City Carrier Assistant

United States Postal Service
12.2020 - 02.2021

Beauty Advisor

Ulta Beauty
11.2020 - 12.2020

Census Enumerator

U.S. Commerce
07.2020 - 10.2020

Senior Ground Hostess

Thai Airways International Public Company
11.1996 - 02.2008

Bachelor of Law -

Ramkhamhaeng University

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