Wei-Lin Liao

• Oversaw flight operations on Singapore–Kobe route, reviewed operational reports, and implemented strategies to enhance operational performance.

• Managed passenger service cases across North American and Southeast Asian routes, resolving complaints and coordinating lost-and-found processes to improve customer satisfaction.

• Contributed to design and coordination of flight attendant performance evaluation and promotion systems; administered attendance tracking and personnel records.

• Organized departmental meetings and facilitated cross-functional communication to ensure timely execution of management decisions.

• Acted quickly during onboard emergencies, coordinating with external stations, ground operations, and related units to protect flight continuity and passenger safety.

• Assisted with emergency assistance procedures for foreign nationals, compiling case records and providing critical information support.

• Processed cases involving Republic of China passports, foreign visas, and consular document verification, maintaining accuracy and regulatory compliance.

• Supported local governments and NGOs in organizing city diplomacy and international exchange initiatives, fostering collaboration and cultural exchange.

• Contributed to planning and implementation of consular affairs information system, enhancing data flow and streamlining administrative processes.