WEI SONG
West Covina,CA
Summary
As an experienced HR Business Partner, I excel at aligning HR strategies with organizational goals, driving employee engagement, and fostering a positive work culture. With a strong focus on talent management, employee relations, and performance optimization, I leverage my expertise in coaching, conflict resolution, and data-driven decision-making to support leadership and enhance business performance. My ability to communicate effectively, build trust, and adapt to evolving business needs enables me to deliver impactful HR solutions that drive both employee satisfaction and organizational success.
Overview
15
15
years of professional experience
Work History
International Department Coordinator
South Hills Academy
West Covina, CA
07.2024 - Current
- Served as the first point of contact for students & parents needing assistance to. Helped the students to better integrate into the local community academically and socially to enhance the retention eventually.
- Offered individual support to international students on academic concerns, personal issues, cultural adjustment, and general well-being.
- Tracked the academic progress and personal well-being of international students, providing counseling or referrals to appropriate resources (e.g., school counselors, language support programs).
- Be a key resource for students experiencing crises (e.g., family emergencies, academic difficulties, or personal struggles). Offered guidance, resources, and emotional support, and worked with school staff or external services when necessary.
- Addressed any issues related to misunderstandings or cultural conflicts between international students and others in the school community. Mediated conflicts and ensured a supportive, respectful environment for all students.
- Collected feedback from students, parents, and teachers to assess the effectiveness of programs and services for international students. Adjusted programming based on feedback and evolving student needs.
Case Manager
Law Offices of Jason Lee&Associates
Los Angeles, California
05.2024 - 06.2024
- Manage and process immigration petitions, ensuring timely and efficient handling while proactively addressing potential issues.
- Draft and review immigrant petitions, prioritize casework, and provide feedback on client documents and case filings.
- Communicate directly with clients and foreign nationals to guide document preparation and submission.
- Coordinate translation services with agencies, review translations, and ensure accuracy and quality.
- Handle inquiries from potential clients, schedule consultations, and manage client billing processes, including regular invoice reviews.
Human Resource Business Partner
Zuru TOYS
Shenzhen, China
10.2022 - 10.2023
- Delivered strategic HR solutions to align with business objectives, supporting leadership and employees across various business units.
- Resolved complex employee relations issues, coached managers on effective employee management, reducing legal risks and ensuring compliance.
- Conducted regular talent reviews, assessing performance, quality, and quantity, and provided targeted improvement plans to enhance talent density.
- Supported performance management processes by analyzing data and providing insights to inform managerial decision-making.
- Collaborated with the training team to assess leadership, general skills, and cultural training needs, optimizing annual development plans.
- Managed the full employee lifecycle, including onboarding, probation, exit analysis, and supporting employee mobility, engagement, and retention.
New Media Sales Supervisor
Chenzhou TV&Broadcast
Chenzhou, China
09.2018 - 09.2022
- Developed and executed marketing and sales strategies to achieve 70W in annual sales (approximately 1/5 of department total).
- Managed five projects and successfully secured contracts with 7 out of 20 prospective clients, driving a 20% increase in conversion rates.
- Collected and analyzed customer feedback, collaborated with planning and content production teams to improve service quality, resulting in nearly 95% customer satisfaction.
- Created and updated customer service records, expanded sales channels and increasing sales.
Training&Development Supervisor
Mattel
Shenzhen, China
07.2014 - 08.2018
- Implemented company's annual organizational development guideline and talent training objectives, orchestrated the company's annual talent development training plan and key talent training plan together with human resources director to promote career management of employees
- Organized and conducted Mattel University training courses for over 1300 staff (including new employee orientation, soft skill training for professional level and management level, talent assessment tools, etc.), to ensure that the employees at all levels and different stages of career development are equipped with sufficient training aligned with competence quality model
- Tailor-made training programs based on different business needs for each BU, established close partnership with business units to develop talents, facilitated them to identify, evaluate key talents thus accelerating the talent pool development
- Performed internal and external sharings to introduce company's new vision, culture and values so that employee can be fully aware of it and embrace the change of the company's organization and business structure
- Coordinated online and offline activities according to employees' training needs, administered employees' online learning platform, design remote-learning courses to adapt to the trend of mobile learning
Human Resource Business Partner
Microsoft (China) Co., Ltd
Shenzhen, China
04.2012 - 06.2016
- Conducted regular performance appraisal on more than 400 employees according to Microsoft's salary and performance appraisal system
- Implement relevant salary and welfare policies according to company's job level and C&b structure
- Promoted training demand survey and assisted the general manager to design annual training plan for employees
- Assisted managers of each division on maintaining employee relations, and regularly collected employee feedback
Human Resource Business Partner
NVIDIA Semiconductor (Shenzhen) Co., Ltd.
Shenzhen, China
08.2011 - 03.2012
- Based on China annual staff training plan, responsible for organizing and carrying out the management training and new staff training
- Planned and arranged all kinds of staff activities, successfully held the annual dinner and sports meeting of 500 people
- Maintained HR system data, provided personnel policies, laws and regulations, internal training and development and other consulting services
Senior Overseas HR Specialist
BGI
Shenzhen, China
09.2009 - 07.2011
- Applied for the 'Thousand Talents Plan' project for top talents to utilize the talent introduction policy of Shenzhen and also applied special fund subsidy for foreign experts of the company
- Provided HR support to BGI overseas branches including Hong Kong, Europe and the United States branches, standardized the overseas human resource operation process in correspondence with headquarter
- Served as employee relation owner and responsible for employee relation in business unit: key tasks including employee case handling, collecting employee communication and improving employee satisfaction
- Optimized the recruitment system of the headquarters according to business development needs, involved in building up internal training programme for recruiters, engaged in recruitment demand survey and recruitment channel expansion of B2B, R&D, design, production and other departments of the company, conducted company's annual school recruitment and social recruitment plan, and successfully recruited hundreds of employees
Education
Human Resource Development -
The University of Manchester
Manchester, England09.2009
Human Resource Management -
Jiangxi University of Finance & Economics
Jiangxi, China06.2008
Skills
- Cross-Cultural Communication
- Problem Solving
- Conflict Resolution
- Collaborative Trust-building
- Effective Relationship-building
- Empathy and Interpersonal Skills
Timeline
International Department Coordinator
South Hills Academy
07.2024 - Current
Case Manager
Law Offices of Jason Lee&Associates
05.2024 - 06.2024
Human Resource Business Partner
Zuru TOYS
10.2022 - 10.2023
New Media Sales Supervisor
Chenzhou TV&Broadcast
09.2018 - 09.2022
Training&Development Supervisor
Mattel
07.2014 - 08.2018
Human Resource Business Partner
Microsoft (China) Co., Ltd
04.2012 - 06.2016
Human Resource Business Partner
NVIDIA Semiconductor (Shenzhen) Co., Ltd.
08.2011 - 03.2012
Senior Overseas HR Specialist
BGI
09.2009 - 07.2011
Human Resource Development -
The University of Manchester
Human Resource Management -
Jiangxi University of Finance & Economics
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