Weichih Sun
Redwood City
Summary
Driven Systems Administrator with 4+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
7
7
years of professional experience
Work History
System Administrator
Clarke Consulting
01.2020 - Current
- Completed reports detailing network and systems performance and downtime issues.
- Identified common hardware and software issues through detailed data analysis.
- Devised scripts and automation tools to improve system efficiency.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Collaborated with cross-functional teams to provide specialized training sessions on IT best practices, leading to a 30% increase in user proficiency and a decrease in recurring issues.
- Led a team of help desk personnel to efficiently manage helpdesk tickets and projects, ensuring timely resolution and system reliability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Drove continuous improvement of IT governance processes.
- Planned and implemented upgrades to system hardware and software.
IT Support Specialist
Clarke Consulting
01.2018 - 01.2020
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Technology Information Management
University of California, Santa Cruz
Santa Cruz, CA06-2018
Skills
- Okta
- Office 365
- Google Workspace
- Cisco Meraki
- MacOS
- Windows OS
- Linux
- Active directory
- Network administration
- Technical solution development
- Infrastructure upgrading
- Desktop troubleshooting
Languages
Chinese (Mandarin)
Limited Working
Timeline
System Administrator
Clarke Consulting
01.2020 - Current
IT Support Specialist
Clarke Consulting
01.2018 - 01.2020
Bachelor of Science - Technology Information Management
University of California, Santa Cruz
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