Weiling Han
Gaithersburg,MD
Summary
Experienced Supervisor with expertise in operations management, inventory control, data analytics, and staff management. Fluent in three languages and adept at overseeing daily restaurant operations.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Business Manager
Han Endoscopes Solution
Germantown, MD
06.2024 - Current
- Led cross-functional teams to implement strategic initiatives, improving operational efficiency and productivity.
- Developed and executed business plans, aligning resources with organizational goals and objectives.
- Analyzed market trends to identify growth opportunities, optimizing service offerings to meet customer needs.
- Streamlined processes through data-driven decision-making, enhancing team performance and outcomes.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Store Manager
Great Wall Supermarket
Rockville, MD, US
07.2020 - 06.2024
- Managed all customer backups and restores utilizing Windows backup.
- Executed email administration tasks.
- Oversaw and administered all customer servers running.
- Handled data backup, file system permission management, and data protection duties.
- Trained staff on proper cash handling procedures, including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Resolved problems and conflicts for team members and customers.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Analyzed sales data to identify areas of improvement and developed strategies for increasing revenue.
- Coordinated store cleanings and renovations during periods of low customer traffic.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Led multiple projects from concept through completion while successfully managing budgets and timelines for each project.
General Manager
Snap A Roll Rockville Inc
Rockville, MD, US
02.2019 - 06.2020
- Oversaw hiring, discipline, vacations, terminations, and training for personnel of existing Restaurant and future expansion
- Managed the departmental budget for respective areas and represented the department in the monthly Financial Review
- Interfaced with the Finance Department to prepare budget, ensure accurate financials, and review/approve all incoming and outgoing bills
- Administered all aspects of food service operations, including menu planning, purchasing & food cost control, scheduling & labor cost control
Assistant Manager
Maryland Live Casino & Hotel
Hanover, MD, US
04.2016 - 02.2019
- Assisted the Director of Food & Beverage Operations in developing the expansion of the existing Asian Restaurant
- Managed programs, processes and departmental communication for Team Member Time & Attendance record keeping/documentation
- Managed and scheduled staffing levels to maintain budgeted levels employment and ensure service is at the optimum level to enhance the gaming experience of guests to the casino
- Responsible for hiring, discipline, vacations, terminations, training etc., personnel of existing Asian Restaurant and future expansion
- Managed the departmental budget for respective areas and represented the department in the monthly Financial Review Inter face with the Finance Department to prepare budget, ensure accurate financials, review and approve all incoming and outgoing bills
- Administered all aspects of food service operations, including menu planning, purchasing & food cost control; scheduling & labor cost control
- Led cross-functional teams to execute key projects, aligning objectives with company goals.
Supervisor
Maryland Live Casino & Hotel
Hanover, MD, US
08.2014 - 04.2016
- Resolving complaints with customer in a professional manner
- Report and comment on daily issues in restaurant
- Management and scheduling employees work hours
- Ensuring cleanliness of restaurant and ensuring tables and set during opening hours
- Regularly check for proper food presentation
Education
High School Diploma -
Montgomery Blair High School
undefined
Montgomery College
undefined
Howard Community College
Skills
- Fluent in Cantonese
- Fluent in Mandarin
- Fluent in English
- Computer literate
- Outlook
- Word
- Excel
- POS
- Human Resources
- Financial management
- Logistics management
- Customer service management
- Inventory control
Timeline
Business Manager
Han Endoscopes Solution
06.2024 - Current
Store Manager
Great Wall Supermarket
07.2020 - 06.2024
General Manager
Snap A Roll Rockville Inc
02.2019 - 06.2020
Assistant Manager
Maryland Live Casino & Hotel
04.2016 - 02.2019
Supervisor
Maryland Live Casino & Hotel
08.2014 - 04.2016
undefined
Montgomery College
undefined
Howard Community College
High School Diploma -
Montgomery Blair High School