Weishelys Figueroa Rodriguez
Port Charlotte,FL
Summary
Detail-oriented Administrator with a proven track record of enhancing operational efficiency in both restaurant and barbershop settings. Demonstrates expertise in bilingual communication and daily operations management, along with exceptional multitasking skills that improve customer service. Achievements include implementing systems that significantly boost productivity and client satisfaction. Currently seeking to transition into the medical field to apply strong administrative capabilities and contribute to operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Marketing Manager
Sabor a mi tierra and Real barber for life
Port Charlotte And North Port, FL
05.2023 - Current
- Evaluated social media metrics to gauge effectiveness of campaigns.
- Optimized reach by utilizing specific social media channels for content promotion.
- Managed daily social media operations, including content scheduling, posting, and community interaction.
- Prepared marketing campaign budgets with finance personnel.
- Conducted keyword research to optimize content for SEO purposes.
- Researched competitors' activities on social media in order to stay ahead of the curve.
- Conducted research to determine ideal markets for products and services.
- Led the development and execution of comprehensive social media marketing strategies, increasing brand visibility and engagement.
- Recommended policy changes to improve marketing tactics and strategies.
- Identified opportunities for improvement within existing strategies or new initiatives.
Manager
Sabor a mi tierra
Port Charlotte, Florida
12.2019 - Current
- Addressed client concerns swiftly to uphold positive business perception.
- Delegated work to staff, setting priorities and goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed business performance data and forecasted business results for upper management.
- Directed recruitment, hiring, and training of new staff members.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Replenished service areas with necessary supplies during downtime.
- Recorded customer orders with precision quickly.
- Exhibited in-depth familiarity with restaurant's cuisine and merchandise.
- Engaged in clear communication with kitchen staff on customer allergies and special requests.
- Guaranteed efficient service to enhance guest experience.
- Assessed customer satisfaction regarding meals and resolved concerns efficiently.
Education
BBA -
Suncoast Technical College
North Port, FL11-2025
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05-2023
Skills
- Bilingual Proficiency in Speaking and Writing
- Exceptional Customer Service
- Proficient in Customer Support
- Excellent communication
- Scheduling
- Organized Scheduling Expertise
- Efficient Data Input
- Collaborative Relationship Management
- Recordkeeping
- Event planning
- Team leadership
- Classification and Sorting
- Issue resolution
- Effective Organizational Systems
- Time management
- Analysis and reporting
- Market research
- Detail-Oriented Approach
- Project leadership
- Professional Expertise
Affiliations
- Foreign languages
- Reader
- Writer
- Painter
- Tutoring
- Piano
Accomplishments
- Employee of the month three times, excelling and improving myself and the business.
- Honor awards throughout high school course.
- SGA achievements.
- Sport leadership roles.
- Fast typer award.
- Best customer service recognition
Certification
- In November, I will acquire my CMA along with other testout and microsoft office certifications.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Social Media Marketing Manager
Sabor a mi tierra and Real barber for life
05.2023 - Current
Manager
Sabor a mi tierra
12.2019 - Current
BBA -
Suncoast Technical College
High School Diploma -
Port Charlotte High School