Weldon combs
Wilson,NC
Summary
Dynamic and results-driven professional with a strong work ethic, experienced at Marriott Hotel in customer service. Skilled in handling customer complaints with empathy and critical thinking, enhancing satisfaction and loyalty. Proven ability to train and motivate teams while ensuring workplace safety and compliance. Proficient in problem-solving and relationship building.
I have Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Machine operation professional with strong commitment to quality and efficiency. Extensive experience in maintaining and troubleshooting complex machinery, contributing to reliable and safe production environments. Known for strong collaboration and adaptability, consistently meeting production goals and supporting team success.
Experienced with thorough cleaning techniques to ensure pristine environments. Utilizes attention to detail and effective cleaning methods to contribute to overall cleanliness and hygiene. Track record of reliability and teamwork, ensuring consistent and high-quality results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Marriott Hotel
09.2011 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cleaning Assistant
Family Business
10.2011 - 06.2019
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Organized and used industrial cleaning products following strict safety procedures.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Machine Operator/Technician's Assistant
Collins Areospace
12.2020 - 08.2022
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Addressed mechanical issues proactively through detailed root cause analysis, resulting in improved machine performance and reliability.
- Managed inventory levels of raw materials and finished products to ensure optimal stock availability at all times.
- Increased overall output by optimizing machine operation through careful monitoring and timely adjustments.
Delivery Driver
Amazon
08.2022 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shift Lead Manager
Krystal's Restaurant
06.2024 - 05.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Benson High School
Omaha, NE05-2014
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Team development
- Training and mentoring
- Handling customer complaints
- Relationship building
- Customer service
- Active listening
- Critical thinking
- Carpet cleaning
- Kitchen cleaning
- Window cleaning
- Chemical handling
- Computer skills
- Precision measurement
- CNC programming
- Welding techniques
- Problem-solving
- Strong work ethic
Languages
English
Full Professional
Timeline
Shift Lead Manager
Krystal's Restaurant
06.2024 - 05.2025
Delivery Driver
Amazon
08.2022 - 10.2022
Machine Operator/Technician's Assistant
Collins Areospace
12.2020 - 08.2022
Cleaning Assistant
Family Business
10.2011 - 06.2019
Customer Service Representative
Marriott Hotel
09.2011 - 10.2011
High School Diploma -
Benson High School
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