Weldon Wichman
Manassas,Virginia
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Telephony/Conference Call Support
Ramboll
01.2015 - 02.2020
- Assisted users in transitioning to new telecommunications technology, ensuring smooth integration with existing systems.
- Developed customized solutions for offices based on their unique telecommunication requirements and budget constraints.
- Liaised effectively with vendors, suppliers, and manufacturers to obtain necessary parts or equipment for timely repairs and installations.
- Improved customer satisfaction by promptly addressing telephone system issues and providing effective solutions.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
IT Support Specialist
ENVIRON
08.2004 - 12.2014
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 1,000+ employees.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Wrote and reviewed tickets to request maintenance to various types of equipment and services provided by vendors.
- Managed backup and recovery of data assets to safeguard system availability.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06.1990
Skills
- Customer Service
- Verbal Communication
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
Timeline
Telephony/Conference Call Support
Ramboll
01.2015 - 02.2020
IT Support Specialist
ENVIRON
08.2004 - 12.2014
High School Diploma -
Chantilly High School
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