Welin Osorio Frias
Hazle Township,PA
Summary
Ambitious and responsible professional with a proven track record of success in roles demanding strong organizational and interpersonal skills. Eager to leverage extensive experience and medical education training within a dynamic healthcare organization. Proficient in MS Excel, MS Word, and MS PowerPoint, with a typing speed of 30 WPM. Recognized for exceptional attention to detail, meticulous adherence to directions, and adaptability to new environments. Bilingual in Spanish and English, enhancing communication and collaboration in diverse settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Self Employe
Hazleton, PA
05.2022 - 09.2025
- Maintained professional, organized, and safe environment for employees and patrons.
- Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
- Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up. keeping our business with a 5 starts review.
- Improved marketing to attract new customers and promote business.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cashier
Lowe's Home Improvement
Hazleton, PA
06.2019 - 11.2020
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Served as direct point of contact and delivered excellent customer service with a positive attitude to more then 100 clients per day.
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.
Lead License Massage Therapist
Spa Society
Weehawken, NJ
07.2018 - 02.2019
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
- Increased overall revenue by upselling additional services and products to clients during their appointments. More then 80% of the clients would add on additional services like essential oil, peppermint cranial massage, or reflexology to their section.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
License Massage Therapist
Hand & Stone
Hackensack, NJ
02.2018 - 07.2018
- Delivered personalized Swedish, deep‑tissue, and relaxation massages based on client needs and wellness goals. Seen more then 5 clients per day.
- Assessed client tension areas and tailored treatment plans using strong knowledge of anatomy and contraindications.
- Maintained a clean, calming, and professional spa environment following strict hygiene and safety standards.
- Educated clients on after‑care, stretching, and wellness practices to support long‑term relief.
- Built strong client relationships through empathy, communication, and consistent high‑quality service.
License Massage Therapist
Kearny Wellness
Kearny, NJ
04.2017 - 02.2018
- Delivered personalized Swedish, deep‑tissue, and relaxation massages based on client needs and wellness goals. Seen more then 5 clients per day.
- Assessed client tension areas and tailored treatment plans using strong knowledge of anatomy and contraindications.
- Maintained a clean, calming, and professional spa environment following strict hygiene and safety standards.
- Educated clients on after‑care, stretching, and wellness practices to support long‑term relief.
- Built strong client relationships through empathy, communication, and consistent high‑quality service.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01-2026
Graduate Certificate - License Massage Therapist
America Institute
Clifton, New Jersey 05-2017
Skills
- Electronic Health Records (EHR), Electronic Medical Records (EMR), Managed Care (HMO, PPO, POS)
- Insurance Verification, Insurance Claim Processing, CMS 1500, CMS 1450 (UB-04)
- Front Office Operations, Medical Office Procedures, Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance,Medical Coding, (ICD-10-CM, HCPCS, CPT)
Certification
- Ultimate Medical Academy – Tampa, FL
DEAN'S LIST - In Recognition of High Scholastic Achievement
- Ultimate Medical Academy – Tampa, FL
3 HONOR ROLL - In Recognition of High Scholastic Achievement
- NationalCPRFoundation – Hazleton, PA
CPR/AED/First Aid
- University of Pittsburgh School of Social Work, PA Child Welfare Resource Center – Mechanicsburg, PA
Recognizing and Reporting Child Abuse
- Center for Massage Therapy Continuing Education, LLC – Hackensack, NJ
Cupping Therapy
- America Institute – Clifton, NJ
License Massage Therapist
Languages
Spanish
English
Timeline
Manager
Self Employe
05.2022 - 09.2025
Cashier
Lowe's Home Improvement
06.2019 - 11.2020
Lead License Massage Therapist
Spa Society
07.2018 - 02.2019
License Massage Therapist
Hand & Stone
02.2018 - 07.2018
License Massage Therapist
Kearny Wellness
04.2017 - 02.2018
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Graduate Certificate - License Massage Therapist
America Institute
Professional Massage therapist certificate
America Institute | Professional Massage therapist certificate, 2017The Massage Therapy Program at American Institute in Clifton, New Jersey is designed to prepare students for entry-level positions in both clinical and wellness settings. The program provides a strong foundation in anatomy, physiology, and pathology, helping students understand how the body works and when massage is appropriate for a client. Students are trained in a wide range of massage styles and techniques, including Swedish, sports, therapeutic, and Shiatsu massage, giving them the versatility to work with different client needs and environments.