Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Welinda Latuperissa

Welinda Latuperissa

Palu,Indonesia

Summary

Administrative professional with a knack for managing office operations, coordinating schedules, and ensuring smooth communication. Adept at handling correspondence, organizing meetings, and maintaining records with a high degree of accuracy and efficiency. Strong communication and organizational skills, consistently supporting team objectives and improving workflow. Also previously owned a small sales business, gaining valuable experience in customer service, marketing, and financial management.

Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.

Overview

8
8
years of professional experience

Work History

Administrative Officer

CV. Agape
09.2014 - 05.2016
  • Handled customer inquiries and complaints professionally, improving satisfaction.
  • Efficiently managed calls and emails, ensuring accurate message recording and follow-ups.
  • Oversaw daily office tasks including data entry, auditing, and smooth operations.
  • Coordinated meeting rooms and agendas.

Manager of Sales

PT. Ayu Mirela
09.2012 - 06.2014
  • Resolved complex complaints, maintaining strong client relationships.
  • Prepared sales reports for management, identifying areas for improvement.
  • Oversaw after-sales services to enhance customer satisfaction.
  • Led the sales team to meet quarterly targets via strategic planning.

Financial Accountant

PT. En Anugerah Sehati Tour and Travel
04.2010 - 06.2012
  • Generated financial statements, documenting revenue, expenses, and liabilities.
  • Prepared detailed monthly financial reports for management review.
  • Maintained accurate charts of accounts.
  • Managed accounts payable/receivable and ensured timely invoicing and payments.
  • Handled general, sales, and purchasing ledgers and reported on income vs. forecasts.

Warehouse Administration Manager

PT. Pesona Mahakam
07.2009 - 11.2009
  • Managed truck deliveries using stock systems.
  • Acted as liaison between warehouse and office staff.
  • Updated systems for accurate stock tracking.
  • Directed operations to boost efficiency and productivity.
  • Presented warehouse performance reports to management.

Ticket Reservation Agent

PT. Dirgantara Abadi Travel
03.2008 - 01.2009
  • Handled reservation inquiries via phone, email, and in-person.
  • Tracked ticket inventory and promotions.
  • Managed booking modifications and special requests.
  • Educated customers about visa/document requirements.
  • Provided travel consultation and booking services.

Education

Tourism Project

SMK Negeri 1
01.2009

Skills

  • Exceptional customer relationship management
  • Strong office administration abilities
  • Accurate and efficient data entry
  • Detailed and timely financial reporting
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Experienced and supportive staff training and development
  • Outstanding customer service orientation
  • Creative social media management
  • Strategic Facebook and Instagram marketing
  • Documentation and control
  • Records management
  • Scheduling and calendar management
  • Office management
  • Personnel management
  • Document control
  • Database administration
  • Event coordination
  • Workflow planning
  • Customer service
  • Computer proficiency
  • Verbal communication
  • Supervising staff
  • Critical thinking
  • Mail management
  • Document management
  • Customer relations

Languages

Bahasa Indonesia: Native
English: Upper Intermediate (B2)

Timeline

Administrative Officer

CV. Agape
09.2014 - 05.2016

Manager of Sales

PT. Ayu Mirela
09.2012 - 06.2014

Financial Accountant

PT. En Anugerah Sehati Tour and Travel
04.2010 - 06.2012

Warehouse Administration Manager

PT. Pesona Mahakam
07.2009 - 11.2009

Ticket Reservation Agent

PT. Dirgantara Abadi Travel
03.2008 - 01.2009

Tourism Project

SMK Negeri 1