Wellesley Yeung
Miami
Summary
"Dedicated animal welfare advocate with strong customer service and data entry skills, eager to support adoption efforts for the Miami Dade Animal Shelter. Proven ability to create positive visitor experiences, handle inquiries, maintain accurate records, and provide compassionate care, with a deep commitment to finding forever homes for animals."
Overview
12
12
years of professional experience
Work History
Library Pager Assistant
Miami Dade Public Library
12.2023 - Current
- Assisted patrons in locating resources, enhancing user experience and library engagement.
- Supported library programs by organizing materials and coordinating events for community participation.
- Maintained accurate inventory of library collections using digital cataloging systems.
- Provided technical assistance to patrons with library software and equipment, ensuring efficient usage.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Chinese Restaurant Cleck
China Town
02.2014 - Current
- Processed customer orders efficiently, ensuring accuracy in transactions and timely service.
- Managed front-end operations, maintaining cleanliness and organization in dining area.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations..
- Contributed to the restaurant''s positive reputation through exceptional customer service and attention to detail.
Chinese Restaurant Delivery Driver
China Town
01.2014 - Current
- Ensured timely deliveries by adhering to scheduled routes and traffic regulations.
- Communicated effectively with customers to confirm orders and address inquiries or concerns.
- Implemented process improvements that enhanced delivery speed and customer satisfaction ratings.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed delivery documentation, verifying accuracy of items delivered against invoices.
Front Door Loader
Lowes
01.2022 - 12.2023
- Operated lifts and pallet jacks to load and unload merchandise efficiently.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Collaborated with team members to streamline loading processes, enhancing overall productivity.
Kennel Worker
World Famous Puppy
08.2021 - 12.2021
- Provided daily care for animals, ensuring health and safety standards were consistently met.
- Maintained cleanliness and organization of kennel facilities, enhancing overall environment for pets.
- Assisted in behavioral assessments, identifying needs for training or socialization improvements.
- Monitored animal health and reported concerns to veterinarians, facilitating timely medical interventions.
- Collaborated with team members to streamline operations, improving workflow efficiency within the facility.
- Cared for physical and psychological needs of animals with regular walks and playtime.
Warehouse Worker
Amazon
07.2019 - 04.2021
- Operated material handling equipment to optimize warehouse efficiency.
- Managed inventory control processes to maintain accurate stock levels.
- Coordinated with team members to ensure timely order fulfillment.
- Maintained clean and organized work environment to support safety initiatives.
- Consistently lifted materials weighing as much as 50 pounds.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated lifts and pallet jacks to transport materials efficiently.
Education
Associate of Science - Horticulture
Miami Dade College
Miami, FL08-2018
High School Diploma -
St. Brendan High School
Miami, FL08-2010
Skills
- Fast learner
- Flexible and adaptable
- Multitasking
- Excellent communication
- Calm under pressure
- Customer service
- Customer relations
- Problem resolution
- Data entry
- Able to lift 50 Pound
Timeline
Library Pager Assistant
Miami Dade Public Library
12.2023 - Current
Front Door Loader
Lowes
01.2022 - 12.2023
Kennel Worker
World Famous Puppy
08.2021 - 12.2021
Warehouse Worker
Amazon
07.2019 - 04.2021
Chinese Restaurant Cleck
China Town
02.2014 - Current
Chinese Restaurant Delivery Driver
China Town
01.2014 - Current
Associate of Science - Horticulture
Miami Dade College
High School Diploma -
St. Brendan High School