Summary
Overview
Work History
Education
Skills
Websites
Specializedtraining
Languages
Timeline
Generic
WELLINGTON DASILVA

WELLINGTON DASILVA

Deerfield Beach,FL

Summary

Employment history demonstrates a pattern of outstanding accomplishments, advancement, and respect. Very self-motivated, demonstrates initiative and leadership. Innovative, creative, and enthusiastic. Flexible and adaptable to change, with a positive attitude towards challenges. Ability to thrive in fast-paced environments and juggle multiple tasks effectively. Quick learner who can easily grasp new concepts and technologies.

Overview

33
33
years of professional experience

Work History

Assistant Building Engineer

Somerset Properties
07.2020 - 06.2024
  • Responsible for identifying, isolating, and repairing most problems with HVAC, Electrical equipment, and mechanical systems. Responsibilities also include assigning, coordinating, and completing corrective and preventative maintenance work requests.
    Additional responsibilities were as follows:

    Troubleshoot HVAC & electrical equipment and controls to determine problems and perform necessary repairs
    Maintained HVAC equipment on ongoing basis as part of facilities preventive maintenance program
    Coordinate daily work load of all trades
    Conducted weekly Toolbox talks with crew
    Made recommendations for improvement on existing HVAC systems and equipment
    Performed other related duties as assigned such as, assisting other tradesmen, and emergency repairs
    Provide support to other members of crew and on call person

    Equipment Maintenance, Repairs, and Inspections

    Established work orders, preventive maintenance schedule
    Provided labor for preventive maintenance and repairs to mechanical equipment and systems
    HVAC & Electrical maintenance and repairs
    Reviewed weekend work and ensure that material is available

    Energy Management and Conservation

    Configured efficient parameters for energy management systems to achieve maximum efficiency and cost savings
    evaluated new equipment and ideas to maximize efficiency and cost savings

    Engineering/Technical Consulting

    Provided technical assistance to client regarding operation of facilities mechanical and HVAC systems
    Configured,Managed, installed security system such as card systems and CCTV camera system.

System Analyst and Support Center Technician

MASTERCARD
01.2013 - 01.2019
  • Single point of contact for South America region, working mainly with Portuguese-speaking users
  • Also supported European and US key accounts
  • Coordinated or managed recurring projects requiring daily interaction with regional offices, including implementations and on boarding new customers
  • Provided phone and email support on proprietary software systems and answered technically related calls
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists
  • Acted as first level of support for file transfer system
  • Aided in generating new revenue stream by providing critical Portuguese translation skills in implementing new program for Brazilian customer
  • Consistently exceeded selected monthly goal of 98% on customer satisfaction responses
  • Closed 95%+ of incidents within 5 days
  • Acted as subject matter expert for transaction flow during 2014 World Cup in Brazil
  • Chosen to share expertise between two groups because of multi language skills
  • Acted as subject matter expert for fraud, chargeback and corporate products systems
  • Served as focal point for customer issues, resolving problems of varying complexity by partnering with support and development personnel and third-party vendors to resolve technical problems
  • Reviewed and validated prepaid transaction system monthly billing, improving revenue and accuracy
  • Mentored new hires and contractors on company’s way and standards as well as more details to team’s specific duties.
  • Collaborated with upper management to drive strategy and implement new processes
  • Assessed business requirements to create focused solutions
  • Improved systems with addition of new features and infrastructure
  • Gathered requirements and performed gap analysis through design workshops with users
  • Communicated and explained business requirements to team members to understand and implement functional demands
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated leadership skills in managing projects from concept to completion
  • Strengthened communication skills through regular interactions with others
  • Performed troubleshooting and diagnosis on malfunctioning equipment
  • Tested systems, noting issues and completing preventive maintenance

System Analyst, Operations Command Center

MASTERCARD
01.2010 - 01.2013
  • Assisted with installation and support of all network hardware
  • Supported asset control and tracking within network
  • Coordinated dispatching technicians and third-party vendors to problem sites worldwide
  • Worked on problems of diverse scopes analyzing and monitoring situations requiring immediate actions to address issues
  • Experience translating during live conference calls/meetings
  • Monitored transactions worldwide
  • Saved customers millions by quickly finding and assessing debit and credit transaction issues and resolving them rapidly, minimizing financial impact for customers and consumers and improving MasterCard brand image
  • Chosen to coordinate and lead annual system updates for South American customers
  • Often requested by customers to support on file transfers, even though it was not part of job duties.

System Analyst and Support

MASTERCARD
01.2002 - 01.2010
  • Supported 100+ products by handling customer issues and instructing customers on how to use programs
  • Handled all calls worldwide for Spanish and Portuguese speakers
  • Scheduled daily calls for ongoing problems
  • Provided phone and email support on proprietary software systems and answered technically related calls
  • Tested new software before going live to customer
  • Consistently resolved higher number of calls and tickets than anyone else in department.

Area supervisor/manager

AJAX CONSOLIDATED SERVICE
01.1991 - 01.2002
  • Managed geographic region and supervised 100+ office maintenance and housekeeping employees, vast majority of them were foreign workers speaking Spanish, Portuguese and French Creole
  • Managed payroll, supplies and material handling acquired from foreign markets, such as Latin America, Canada, and Caribbean
  • Mentored new hires and contractors on company’s way and standards as well as more details to team’s specific duties.
  • Provided over phone help, information, and translation on chemicals MSD, procedures and safety hazardous of chemicals, materials and machinery
  • Supervised and trained employees on computer basic skills on Windows 95/98/2000 systems
  • Translated material safety data sheets and chemicals machinery owner's operations manual to Spanish, Portuguese and French Creole, improving employee understanding and compliance.

Education

GED -

Boca Raton Community High School
Boca Raton, FL

No Degree - Transaction & Chargeback Life Cycle

MasterCard University
O'Fallon Missouri

No Degree - Communications Systems Technology

Lindenwood University
Saint Charles, MO

Skills

  • Adapts quickly to new technologies
  • Collaboration & teamwork
  • Critical Thinking
  • Problem Solving
  • Adaptable
  • Strategy Planning
  • Mandates and Compliance
  • Follow Through
  • Customer Oriented
  • Results Oriented
  • Multi-tasking
  • Open Communication and strong collaboration skills
  • Setting Priorities
  • Analytical and critical thinker
  • Able to adjust quickly to changing requirements
  • Always willing to extend to help wherever needed
  • Software / hardware troubleshooting
  • Problem resolution
  • Customer service
  • Help desk support
  • Vendor management
  • Implementations
  • Customer on boarding
  • Fraud software
  • Chargebacks & disputes
  • Credit card transactions
  • File transfers
  • Network hardware
  • Coaching
  • Language translation
  • Transaction Processing and Payments Industry Knowledge
  • File transfer software
  • Remote computer access
  • Fraud monitoring software
  • Transaction monitoring software
  • Monitoring clearing software
  • Charge back dispute software
  • Commercial products software
  • Transaction clearing house software
  • Windows all platforms

Specializedtraining

  • Tier 1, 2 and 3 customer support training
  • Transaction history
  • Charge back functions and procedures
  • File transfer

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
French creole
Limited Working

Timeline

Assistant Building Engineer

Somerset Properties
07.2020 - 06.2024

System Analyst and Support Center Technician

MASTERCARD
01.2013 - 01.2019

System Analyst, Operations Command Center

MASTERCARD
01.2010 - 01.2013

System Analyst and Support

MASTERCARD
01.2002 - 01.2010

Area supervisor/manager

AJAX CONSOLIDATED SERVICE
01.1991 - 01.2002

GED -

Boca Raton Community High School

No Degree - Transaction & Chargeback Life Cycle

MasterCard University

No Degree - Communications Systems Technology

Lindenwood University

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WELLINGTON DASILVA