Summary
Overview
Work History
Education
Skills
Soft Skills
Accomplishments
Languages
Volunteer IT Instructor
Timeline
Generic
Wellington Silva

Wellington Silva

Senior IT Support Specialist
San Francisco,CA

Summary

Senior IT Support Administrator with 16+ years of experience in infrastructure support, user access management, and secure system operations within financial and consulting environments. Skilled across Azure AD, Microsoft 365, Intune, Active Directory, and PowerShell automation to maintain stable, compliant IT environments. Certified in ITIL and Linux Essentials, currently training for Azure AZ-104 and SC-300. Proven track record in endpoint management, workflow optimization, and access control, reducing downtime and ensuring compliance in fast-paced, high-security sectors.

Overview

16
16
years of professional experience

Work History

IT Support Engineer

BlackRock
San Francisco, CA
02.2024 - Current
  • Windows 11 and MacOS Migration Support
  • Led the Windows 11 and MacOS migration project for BlackRock's San Francisco office, ensuring seamless transition for all employees
  • Prepared laptops, desktops, and VDIs daily, conducting thorough troubleshooting and maintenance to ensure optimal functionality
  • Managed over 30 migration-related tickets weekly, liaising with AIM, InfoSec, and Sys Engineers to provide updates on
  • Windows 11 image progress
  • Organized and documented build layers for devices, maintaining meticulous records and facilitating efficient project management
  • Utilized VMware environments, Citrix Desktop Director, Cisco Duo, Microsoft Intune, ServiceNow, and other tools to streamline migration processes
  • Participated in Daily Standups, delivering comprehensive project updates and addressing team queries
  • Successfully migrated over 10 Windows devices and 5 MacOS devices weekly, contributing to the West Coast Team
  • Taskforce's increased efficiency
  • Microsoft Intune Migration
  • Spearheaded the migration of all user computers to Microsoft Intune, ensuring completion within the designated six-month timeframe
  • Provided comprehensive user training and support, resolving issues promptly to facilitate smooth integration
  • Transferred user profiles and data to the new system, ensuring continuity of operations
  • Installed and configured Microsoft Intune on all computers, optimizing functionality and security
  • Conducted compatibility checks to ensure seamless integration with Microsoft Intune
  • Regularly utilized tools such as Active Directory, Software Center, SCCM, and other industry-standard software to facilitate migration processes and support operations.

Senior IT Systems Administrator

Clarivate
San Francisco, CA
11.2021 - 01.2024
  • My primary function is to provide advanced technical support to users and ensure the seamless operation of all IT systems
  • Provided advanced IT support for 500+ users, including VIP/CTO-level support, keeping systems running with minimal downtime.
  • Managed endpoint security with Zscaler, Pulse VPN, and enterprise AV tools, ensuring secure and reliable remote access.
  • Delivered remote support using Bomgar and TeamViewer, resolving issues quickly and improving ticket close rates.
  • Administered and supported VDI/vSphere environments, handling break/fix tasks, patching, and performance tuning.
  • Hands-on daily with O365, Active Directory, PowerShell, ServiceNow, SCCM 2012, Cisco, Zoom, Dell Diagnostics, Windows Server 2012, WDS, WSUS, and Confluence.
  • Built a custom issue-tracking solution integrated into our environment that cut resolution times by 50%, reduced repeat incidents, and improved cross-team collaboration.

IT Support Lead

Sibly INC
Redwood City, CA
09.2020 - 11.2021
  • Directed technology operations covering service delivery, infrastructure, business systems, and security to ensure reliable IT performance.
  • Administered Google Workspace (Gmail, Drive, Calendar, Groups) and Slack, including user provisioning/deprovisioning, security configurations, and access management.
  • Developed and enforced security standards for LDAP/Active Directory, strengthening compliance and data protection.
  • Provisioned and audited access to cloud and SaaS applications, ensuring adherence to security and compliance protocols.
  • Deployed and maintained JIRA Software and JIRA Service Management for incident tracking and IT service workflows.
  • Led IT onboarding processes, setting up PCs, Google Workspace accounts, Slack workspaces, and mobile devices for new employees.
  • Collaborated with external vendors to support and optimize cloud-based and SaaS systems, improving cost efficiency and service reliability.
  • Monitored infrastructure performance to meet strict availability and SLA requirements.
  • Maintained detailed IT documentation on Notion and Confluence, improving knowledge sharing and team productivity.

Information Security Consultant

First Republic Bank
San Francisco, CA
02.2020 - 09.2020
  • Primary agenda to ensure the integrity, security and availability of systems and applications
  • Supported over 300 users, maintaining high levels of responsiveness and effectiveness
  • Provided White Glove IT Security Support to VIP users, focusing on advanced cybersecurity solutions, immediate response to security threats
  • Interfaced with PM, engineers, business owners to ensure applications are following policies, this includes user's roles, users account creation / deletion and segregation of duties report analysis
  • Administered system access utilizing but not limited to: AD, UNIX, MS Exchange Server, Citrix Server, RSA Secured and OIM for users and network objects
  • Utilized IT Infrastructure Library for administration and resources
  • Ensured data integrity in systems by maintaining internal database of all user's access
  • Support and Administration of the Production and Non-Production environments for Middleware applications
  • Supported a robust process of Provisioning and De-provisioning access demand
  • Managed access requests, user access re-validation for global network infrastructure environment
  • Supported installation of application and configuration for users
  • Worked closely with PM's and System Engineers during system migration projects

SENIOR IT SYSTEM ADMINISTRATOR (CONSULTANT)

Silicon Valley Bank
San Francisco, CA
06.2019 - 11.2019
  • Provided system support, updates, and managed user data backups in the cloud computing system and System Operation
  • Migration Support
  • Support the Enterprise Team in North America and Europe to include London and Spain
  • Expertly supported a dynamic user base of over 500 individuals, ensuring a responsive and effective technical support environment
  • Demonstrated proficiency in system administration, encompassing the creation and customization of system images
  • I leverage imaging software such as Microsoft Deployment Toolkit MDT
  • Led a bespoke Windows 10 migration project for VIP clients, ensuring seamless transition with minimal disruption, personalized settings, and optimized security features
  • Supported Miser Application for Private Banking team and associates and led new client onboarding to the SVB platform
  • Mentored teammates and supervised intensive activities on Active Directory and SCCM during the Windows Migration
  • Documented customer requests, problems, solutions, and share knowledge with the rest of the team
  • Deployed, installed, configured, troubleshoot, and managed licenses of software for Data Analytics Team such as Tableau
  • Microsoft BI, Oracle Data Base, Microsoft SQL Server
  • Managed and supported Microsoft Windows 10 and migrated over 100 laptops and super computers FX Traders) from
  • Windows 7 to Windows 10 while providing support to POS Windows Migration
  • Ran some applications/packages by creating Batch files and modifying some PowerShell code while managing the
  • Bloomberg Terminal Software installation and troubleshooting
  • Performed Break/Fix tasks, swiftly identifying and rectifying both hardware and software issues to minimize system downtime
  • Scheduled installations and upgrades and maintained them in accordance with established IT policies and procedures
  • Resolved assigned day-to-day trouble tickets from ServiceNow ticketing system within the established time frames while providing quality customer service

Field IT Engineer

Fujitsu General America
San Francisco
12.2015 - 04.2019
  • Installed and developed robust computer network infrastructure to support business operations.
  • Provided comprehensive end-user support, addressing complex troubleshooting scenarios effectively.
  • Managed diverse end-user devices, ensuring consistent performance across all platforms.
  • Successfully led Windows 10 migration initiative, ensuring minimal disruption during transition.
  • Oversaw printer upgrade project, enhancing overall functionality with new systems implementation.
  • Devised streamlined antivirus policy to enhance client security without hindering performance.
  • Conducted educational training sessions on device security, improving client confidence and awareness.
  • Optimized IT workload management through initiatives that reduced repetitive queries.

Education

MBA - Blockchain Finance And Trading Technologies

HSM University
San Francisco, CA
09-2025

Associate of Applied Science - Software & Systems Engineering

Colorado Technical University
Colorado Springs, CO
12-2019

Bachelor of Arts - Network And System Administration

FIAP
12-2014

Skills

  • ServiceNow, Network Setup , Microsoft WDS, Windows Server 2012, VDI/Citrix, Microsoft Intune, NAGIOS, Opsgenie
  • Confluence, Jira Service Desk, Microsoft Azure, Bomgar Remote Supp, DHCP, Domain Controller, Cisco WLAN
  • Diagnose /Dell, Maintenance / Dell, Linux System/Server Support, Linux Command Line, Linux File Security, File Encryption
  • Apple System & Support, Zscaler, Pulse VPN, File Server Samba), VLAN, Troubleshooting, SSH System, Jira For Devops
  • Microsoft SCCM, PowerShell, Shell Scripting, Active Directory, Adobe, macOS, Intune, Citrix, Backup Systems, Confluence
  • Database, FTP Services, Information security, MySQL DB, Cable MGMT & Racking,, ITIL, LDAP, Linux, SLACK Messaging Administration
  • SQL and Integration, MS Exchange, Microsoft Office, SQL Server, Windows, Okta, Azure AD, JAMF, Google Workspace
  • Office 365, OKTA, SQL Server, VMWARE, G Suite Workspace, MS Teams, AWS Env, Slack Administration, Microsoft MFA

Soft Skills

  • Team Leadership – Comfortable leading projects and supporting teammates to keep IT operations running smoothly.
  • Fast Problem-Solving – Quick to troubleshoot and fix issues under pressure, keeping systems online and users productive.
  • Clear Communication – Able to explain technical matters in plain language so execs and non-technical users stay in the loop.

Accomplishments

  • CompTia A+ Certification 901 & 902, Issue in Aug.2017
  • JAMF PRO ASSOCIATE, JAMF INC, issue in February 2024
  • Bloomberg Technical Certification (BTTC), Issue in June 2024
  • LPI Linux Essentials, Certification LPI, Issue in Dec.2019
  • Microsoft Office 365 Excel 101, 102 , issue in Jan.2023 By Microsoft
  • Cybersecurity Tools & Cyberattacks by IBM, issue in Dec.2020
  • Certified in ITIL Foundation V4, Axelos, Issued in January 2021
  • IBM IT Customer Service Professional Certificate, IBM Academy, Remote 2020
  • Microsoft Systems Troubleshooting and Remote
  • Microsoft Technical Support Academy, 2018

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Italian
Elementary

Volunteer IT Instructor

As a volunteer IT instructor, I lead hands-on classes for children and young adults, introducing them to foundational concepts in computer literacy, hardware, and everyday tech use. My sessions focus on building confidence with essential applications like Microsoft Office, web browsers, and file management, while also sparking interest in tech through basic PC hardware, gaming setups, and performance optimization.

Key contributions:

  • Designed and delivered weekly lessons covering basic computer operations, troubleshooting, and safe internet use.
  • Taught introductory skills in hardware components, helping students understand and assemble entry-level PC builds, especially for gaming and creative use.
  • Created a fun, supportive learning environment tailored to different age groups and learning levels.
  • Mentored students on how technology can be a career path—not just a hobby—while promoting digital responsibility and curiosity.

Timeline

IT Support Engineer

BlackRock
02.2024 - Current

Senior IT Systems Administrator

Clarivate
11.2021 - 01.2024

IT Support Lead

Sibly INC
09.2020 - 11.2021

Information Security Consultant

First Republic Bank
02.2020 - 09.2020

SENIOR IT SYSTEM ADMINISTRATOR (CONSULTANT)

Silicon Valley Bank
06.2019 - 11.2019

Field IT Engineer

Fujitsu General America
12.2015 - 04.2019

MBA - Blockchain Finance And Trading Technologies

HSM University

Associate of Applied Science - Software & Systems Engineering

Colorado Technical University

Bachelor of Arts - Network And System Administration

FIAP

Similar Profiles

CREATE PROFILE
Wellington SilvaSenior IT Support Specialist
Created at Resume-Now.com