Welma Lolin
Summary
To obtain a position that will allow to utilize customer service, communication, organizational, and critical thinking skills. Knowledgeable, over fifteen years of experience in Healthcare Administration duties, as well as coding and billing.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Novant Health Ballantyne Medical Center
02.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Clerical Supervisor
Novant Health, Inc
10.2019 - Current
- Novant Health Pediatrics Multi-Specialty Clinic Supervised and coordinated 10PFT team member for six specialty clinics
- Functioned as coverage for operations performed by Clinic Administrator when out office to manage sensitive needs, resolving conflicts/disputes and ensuring patients satisfaction
- Exceeding organization goals for patient experience
- Duties also include, Coaching and Counseling for Team Member development and growth
- Facilitate Team meetings, Pay time approval or Denial
- Supported Team Member productivity
- Completed all invoices to paid in timely manner
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated training, evaluated employees' work, and corrected problems with clerical team
- Assigned work and verified completion of assignments
- Maintained constant inventory of supplies and ordered new stock
- Charge Review WQ which includes ICD-10 and CPT coding.
Patient Service Coordinator Lead
Novant Health Arboretum Pediatrics 51
05.2017 - 10.2019
- Managed all front desk activities to optimize facility workflows and patient management
- Provided comprehensive administrative support in appointment management, billing, and collections, office administration, and consumer service
- Training liaison for incoming team members based on position workflow
- Responded to patients' questions in timely manner via epic, phone, or in-person about services
- Serve as Timekeeper, and approval
- ICD-10- CPT coding
- Verified patient's insurance eligibility and benefits coverage
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Patient Service Coordinator III
Novant Health Carmel OBGYN
06.2009 - 05.2017
- Obtained and verified over fifty patient demographics, insurances, and other pertinent details to guarantee accurate claim payments
- Scheduled appointments and procedures daily for twelve physicians using Epic system
- Collected all co-pays, deductible and outstanding balances to generate and increase revenue by 20%
- Checking in patients and managing charts
- Respected patients by recognizing rights and maintaining confidentiality
- Verified patient's insurance eligibility and benefits coverage
- Inputted accurate patient insurance, billing, and payment information in Epic
- Respected patients by recognizing rights and maintaining confidentiality.
Office Assistant
Queen City Home Care and Medical Staffing
06.2005 - 03.2009
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Informed and supported business leaders through consistent communication and administrative support duties
- Payroll for all staff
- Schedule staffing needs for patients and family
- Timekeeper and attendance
- Arranged meetings and coordinated resources.
Education
Southern New Hampshire University
Hooksett, NHCPC Certification -
University of North Carolina At Charlotte
Charlotte, NC12.2023
Study Nursing Assistant I And II, Phlebotomy -
Stanley Community College
Albemarle, NC12.2006
High School Diploma -
Independence High School
Charlotte, NC06.2002
Skills
- Excellent multi-tasking ability
- Clerical support
- Administrative support
- Adaptability
- Epic Superuser
- Meeting participation
- High Volume Phone Inquiries
- Travel Arrangements
- OSHA Compliance
- Coordination
- Filing
Affiliations
- Member of the PCS Council
- Diversity and Inclusion Council
- Supervisor and Manger Council
- Member of the Patient Experience Committee
- Member of the AAPC
- Epic Ambulatory Super User Committee
Certification
Timeline
Administrative Assistant
Novant Health Ballantyne Medical Center
02.2023 - Current
Clerical Supervisor
Novant Health, Inc
10.2019 - Current
Patient Service Coordinator Lead
Novant Health Arboretum Pediatrics 51
05.2017 - 10.2019
Patient Service Coordinator III
Novant Health Carmel OBGYN
06.2009 - 05.2017
Office Assistant
Queen City Home Care and Medical Staffing
06.2005 - 03.2009
Southern New Hampshire University
CPC Certification -
University of North Carolina At Charlotte
Study Nursing Assistant I And II, Phlebotomy -
Stanley Community College
High School Diploma -
Independence High School
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