Welthey Longino-Twitty
Houston,TX
Summary
Experienced Customer Service Supervisor bringing 15 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
United States Post Office
05.1998 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
Associate of Arts - Business Administration
Texas Southern University
Houston, TXSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Employee Scheduling
- Complaint resolution
- Continuous Improvement
- Cross-Functional Collaboration
- Workflow Management
- Schedule Management
- Workforce Management
Certification
Lean Six Sigma-Green Belt
Timeline
Customer Service Supervisor
United States Post Office
05.1998 - Current
Associate of Arts - Business Administration
Texas Southern University
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