Manager Store
Parcel Plus
Rockville, MD
- Acting manager during the manager's absence.
- Assisted the manager in daily operations, including staffing, budgeting, scheduling, and inventory management.
- Trained, coached, and supervised team members.
- Assisted with financial tasks, including daily reconciliations, and sales reporting.
- Played a key role in increasing store revenue and reducing expenses.
- Ensured compliance with company policies and procedures as well as local laws and regulations.
- Provided excellent customer service by responding promptly to inquiries and addressing complaints in a timely manner.
- Identified customer needs and provided excellent customer service.
- Enhanced customer satisfaction and store operations through relationship building and daily meetings.
- Monitored employee performance and identified performance gaps for corrective action.
- Analyzed financial data to identify trends in sales performance and develop strategies for improvement.
- Implemented promotional campaigns to promote products or services offered by the store.
