Wenceslao Cruz
Miami,Florida
Summary
A dedicated, customer-focused professional actively seeks a rewarding career opportunity with Norwegian Cruise Line; adept in providing exceptional service: this individual guarantees passenger satisfaction–all the while continuously learning about the intricate nuances of customer experience.
Overview
1
1
year of professional experience
Work History
Cold Caller and Real Estate Investor
Modern Realty
09.2023 - Current
- At Modern Realty, I actively engage as a cold caller and real estate investor: an opportunity that allows me to merge my passion for the property market with customer service expertisea domain in which I have robust experience
- Over a span of two years; fortune has favored me – facilitating not only skill development but also significant contributions towards our team's success in these domains
- As a cold caller, I shoulder the responsibility of instigating discussions with potential clients and leads; my role frequently encompasses establishing that crucial initial contactan action paramount to setting our real estate transactions in motion
- This dynamic position necessitates not only effective communication but also a swift rapport-building ability
- Indeed, my prior engagement within customer service has proven invaluable: it equipped me with indispensable tools – an aptitude for engaging others, listening astutely to their needs–and provided them succinctly–with information germane to their search criteria
- My role as a cold caller places upon me the critical task of initiating conversations with prospective clients and leads; it is often through this initial contact that—unbeknownst at times—we set in motion our future real estate transactions: a dynamic responsibility demanding not just effective communication but also rapid rapport building abilities
- Invaluable indeed has been my experience within customer service – equipping myself with essential tools to engage individuals, discern their needs attentively—and provide them concisely: all necessary facets for successful execution in this arena
- As an active real estate investor, I seize opportunities to analyze various investments and assess market trends
- In doing so, I consciously make informed decisions that serve the interests of both our clients and our company
- My background in customer service reinforces my understanding of being attentive to client concerns: a skillset which has proven invaluable for ensuring profitable yet tailored real estate transactions aligned with the needs—and indeed expectations—of those we represent in these deals
- Throughout my journey at Modern Realty, I have leveraged my customer service background to excel in the real estate industry
- With an unwavering commitment towards continual growth in this field, I am determined to contribute significantly to Modern Realty's ongoing success.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Kitchen Leader
Chipotle
07.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Followed food safety practices and sanitation guidelines.
Shift Leader
Papa John's Pizza
11.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted performance reviews and provided staff with feedback and guidance.
- Analyzed sales figures and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Kendall Greens
Skills
- Product Knowledge
- Staff Training
- Persuasive Communication
- Customer Information Databases
- Customer Interaction
- Conflict Resolution Techniques
- Product and Service Knowledge
Qualifications Summary
- Fluent in both Spanish and English, I possess exceptional interpersonal and communication skills.
- I have demonstrated my ability to operate efficiently in fast-paced, multicultural environments.
- Skills in outstanding problem-solving and conflict resolution.
- Committed: this is our dedicationto delivering memorable guest experiences; to upholding the company's reputation for excellence.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cold Caller and Real Estate Investor
Modern Realty
09.2023 - Current
Kitchen Leader
Chipotle
07.2023 - Current
Shift Leader
Papa John's Pizza
11.2022 - 07.2023
High School Diploma -
Kendall Greens
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