Wenci Monserrat Alvarez
Monroe,WA
Summary
Driven professional with extensive experience in overseeing diverse commercial property portfolios. Demonstrated expertise in large-scale management, ensuring optimal building performance and compliance with safety standards. Notable achievements include successful implementation of cost-saving initiatives that enhanced operational efficiency. Committed to leveraging skills in strategic planning and tenant relations to drive growth and sustainability.
Overview
8
8
years of professional experience
Work History
Community Manager
Terra @ Monroe Apartments
Monroe, WA
01.2021 - Current
- Maintained the largest property CEP Residential had, while increasing the revenue month after month - while holding the #1 spot in our star report monthly
- Reduced delinquency rates substantially
- Designed a detailed monthly plan for team marketing activities
- Coordinated and carried out community-based initiatives
- Create engaging and shareable content for resident portal, Facebook, and monthly newsletters
- Ensured the property stayed within budget by guiding maintenance team and doing invoice/GL code audits
- Managed critical documentation of current residents, past residents, vendors, and property overall
- Performed thorough market research and competitive property analysis reports for my directors
- Manage a team of 3 and helped them with prioritizing, time management, delegating, strategic thinking, setting daily/monthly goals to ensure property moved forward daily
- Held the maintenance supervisor seat for years in a row until we found the right fit for this community - worked with a total of about 6 guys at a time to ensure work orders, turns and overall look of property was up to standard daily
- Set up open houses monthly for vacant homes
- Helped manage 2 other properties while maintaining mine during sells or training of new employees
- Was responsible for the renovation packet - ordering - inventory - daily meetings with renovation specialist - ensure we stayed to our 30 day turn time for these homes
- Realpage/Onsite, Knock, Yieldstar, LMS, Business Intelligence, Deposit Alternative, Vendor Credentialing, Respage, Valet Living, HASCO-EVHA-Churches, Poo Prints
Assistant Property Manager
West Mall Place Apartments
Everett, WA
12.2017 - 12.2020
- Maintain, update and organize files for current residents
- Managing renewal raises, creating and executing renewal for existing residents
- Inspect apartment and apartment community daily to assess condition of property and make sure that vacant units are ready for immediate move in
- Prepare and execute rental agreement a long with any similar legal documents
- Communicate well with residents, prospects, vendors etc
- Daily
- Assist in processing application
- Yardi, Yieldstar, Knock, RentCafe, CRM, Real Page, Right Signature and Leasing Desk experience
- Knowledgeable in Fair Housing
- Process payments from apartments and enter invoices from vendors
- Process evictions
- Training new employees like Maintenance staff, Leasing Agents and Assistant Managers in current to new company policies
Front Desk Agent
Bestwestern
Lynnwood, WA
02.2017 - 08.2017
- Checked in/checked out guest- made sure they felt welcomed since the beginning and managed the booking and billing of guest reservations on the computer; encouraged them to want to come back
- Had to go through reservation from the day off and the next day so we made sure we comply with all guest inquiries as best as we could
- Trained and motivated all new staff
- Had to log all the maintenance complaints so they could get fixed ASAP
- Handled multiple telephone lines while checking in guest at a very fast pace and responded to guest inquiries and complaints in a timely, friendly and efficient manner
- Ensured a high level of product knowledge of the hotel, including, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Education
High School Diploma -
Sequoia High School
Everett, WA07-2013
Skills
- Proficient in English and Spanish
- Flexible in Dynamic Environments
- Experience in Sales and Marketing
- Adaptable Learner
- Proficient in Written and Oral Communication
- Resilient Performance Under Pressure
- Hospitality Support Skills
- NALP certified
- Rookie of the Year Office finalist
- Assistant Manager nominee
- Digital Content Development
- Team leadership
- Vendor management
- Customer service
- Problem solving
- Project management
Timeline
Community Manager
Terra @ Monroe Apartments
01.2021 - Current
Assistant Property Manager
West Mall Place Apartments
12.2017 - 12.2020
Front Desk Agent
Bestwestern
02.2017 - 08.2017
High School Diploma -
Sequoia High School
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