Overview
Work History
Education
Skills
Timeline
Generic

Wencil Miller

Orlando,FL

Overview

14
14
years of professional experience

Work History

Driver

Uber And Lyft
03.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Ensuring all customers reach their destination safely
  • Provided top-tier customer service.

Customers Service Supervisor

Delta Global Services, DGS
10.2018 - 02.2020
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments such as ramp team, airport staff and Customs and Boarder Patrol, to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Guests Services Supervisor

Virgin America
05.2016 - 01.2018
  • Provide professional, role model-type leadership within the Station and throughout the airline
  • Partner and support service providers to ensure seamless service from ground handlers, fueling companies, baggage delivery companies and other service providers.
  • Proactively create an initial rapport with Guests and anticipate their need.
  • Responsible for the Station's interaction with the FAA, TSA, OSHA, Virgin America's Security and Safety departments, and other regulatory agencies to ensure compliance with regulatory requirements.

Station Duty Manager

Global Security Elite Group
08.2016 - 09.2017
  • Direct, oversee and coordinate shift of airport agents of multiple contracts.
  • Act on behalf of the Operations Manager in his/her absence with clients and potential clients.
  • Responsible to assist Operations Manager and General Manager in daily staffing and development of manpower schedules.
  • Ensuring all aircraft were properly searched before boarding.


Ramp Supervisor

Delta Global Services
12.2013 - 06.2016
  • Ensuring that the aircraft is properly secured.
  • Checking and loading luggage and mail into the plane, and guiding it into the proper terminal
  • Operate the ground equipment necessary to secure, load, and unload the plane.
  • Ensure all team members practice all safety policies and procedure

Flight Supervisor/Dispatch

Southern Air Charters
07.2011 - 12.2011
  • Oversees the inside gate or ticketing/check-in operations of all assigned flights during a scheduled work shift
  • Responsible for the on-time performance of each flight arrival deplaning and flight departure boarding.
  • Oversees the employment needs of the employees and answer customer inquiries that require managerial level assistance.

Education

Bachelors Degree - Aviation Management

Everglades University
Orlando, FL

A.S Degree - General Education

Valencia Community College
Orlando, FL

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Flexible schedule

Timeline

Driver

Uber And Lyft
03.2020 - Current

Customers Service Supervisor

Delta Global Services, DGS
10.2018 - 02.2020

Station Duty Manager

Global Security Elite Group
08.2016 - 09.2017

Guests Services Supervisor

Virgin America
05.2016 - 01.2018

Ramp Supervisor

Delta Global Services
12.2013 - 06.2016

Flight Supervisor/Dispatch

Southern Air Charters
07.2011 - 12.2011

A.S Degree - General Education

Valencia Community College

Bachelors Degree - Aviation Management

Everglades University

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Wencil Miller