Wenda Barnett
Case Manager
Pearland,TX
Summary
Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Possesses strong work ethic and ability to make sound decisions. Reliable and approachable professional able to work with little oversight and collaborate in team environments. Team player with the ability to work in a fast pace environment.
Overview
8
8
years of professional experience
Work History
Applicant Coordinator
GrantWorks
05.2020 - 01.2024
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered, reviewed, organized and input materials to support operations.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Interview applicants to obtain initial information to process CDBG-DR.
- Responds to telephone calls , email, and inquiries about program requirements and status of housing program application and duplication of benefits.
- Remained informed on current regulations, especially concerning Standard Operation of Procedure (SOP) and document creation.
- Team player with ability to work in fast paced environment.
- Entered data, generated reports, and produced tracking documents.
Lead Applicant Coordinator
Mpact Strategic Consulting LLC.
11.2018 - 04.2020
- Intake specialist verify eligibility.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Traveled to satellite location.
- Worked with Outreach team in 6 counties, marketing and canvassing.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Lead Case Manager
Adecco USA (H2Bravo)
12.2017 - 10.2018
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Review and audit cases files for accuracy, adequate documentation and completion.
- Refine program procedures and process for implementation.
- Review and organize FEMA cases, ensure applicants meet federal guideline for eligibility, and assign caseloads to Case Managers.
- Created Excel spreadsheets, enter data, and generate reports for review for leadership team.
- Serve as point of contact for resolving applicant complaints and grievances that are not able to be resolved by a Case Managers.
Case Manager Supervisor
Aramark
10.2015 - 12.2017
- Supervise 15 staff members, schedule and assign daily work assignments, oversee completion of tasks and manager performance.
- Ensure security of company assets and maintain accurate count of all money contained in money bags, prior to distribution to vendors and upon receipt.
- Accomplished multiple tasks within established timeframes.
- Accurately enter data into Excel spreadsheet for monthly by leadership team.
Education
License Agent - Life & Health # AGQ4Y, 08/2019
XCEL Solutions
Houston, TX08.2019
Skills
- Consulting
- Business Administration
- Database Management
- Information Collection
- Time Management
- Problem Solving
- TIGR
- Strong Interpersonal Skill
- Microsoft Office Proficiency
- Implement CDBG-DR Funded Programs
- Deadline-Oriented
- Confidentiality Understanding
Timeline
Applicant Coordinator
GrantWorks
05.2020 - 01.2024
Lead Applicant Coordinator
Mpact Strategic Consulting LLC.
11.2018 - 04.2020
Lead Case Manager
Adecco USA (H2Bravo)
12.2017 - 10.2018
Case Manager Supervisor
Aramark
10.2015 - 12.2017
License Agent - Life & Health # AGQ4Y, 08/2019
XCEL Solutions
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