Wendalee Thomas
Saint Louis,MO
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires in delivering legendary service on every interaction.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Legacy
St Louis, MO
10.2023 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
Picker Packer
Hussman Corporation
03.2023 - 08.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
Collections Agent
Connect International
Nicaragua
03.2021 - 05.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Retention Specialist
Sitel
Nicaragua
02.2019 - 01.2021
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Customer service
Accido Technology
08.2016 - 03.2017
Education
Bachelor -
Moravian
Nicaragua11.2015
Skills
- Bilingual-Spanish and English-Translator
- Communication
- Empathy
- Patience
- Adaptability
- Resilience
- Active Listening
- Time Management
- Teamwork
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires in delivering legendary service on every interaction., Throughout my career, I have consistently demonstrated a strong aptitude for leadership.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker
Legacy
10.2023 - Current
Picker Packer
Hussman Corporation
03.2023 - 08.2023
Collections Agent
Connect International
03.2021 - 05.2022
Retention Specialist
Sitel
02.2019 - 01.2021
Customer service
Accido Technology
08.2016 - 03.2017
Bachelor -
Moravian