Eduardo Flores
Queen Creek,AZ
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
15
15
years of professional experience
Work History
Fiber Optic Technician
NW Communications
Phoenix, AZ
07.2020 - Current
- Installed, terminated, spliced and tested fiber optic cables.
- Troubleshot and repaired fiber optic systems.
- Performed maintenance on fiber optic networks.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Built out new fiber runs for customer connections.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Ensured that safety standards were met during installation processes.
- Worked with other technicians as part of a team on large projects.
- Provided training to personnel on proper use of tools and techniques related to fiber optics.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Communicated with customers to access work areas and explain work.
- Installed, set up and repaired devices and system components.
- Set up modems and other hardware with necessary cables.
Internet Installer
Wiseconnect- Centurylink
Phoenix, AZ
07.2013 - 07.2020
- Performed quality assurance checks on installed hardware to ensure proper functioning of network components.
- Troubleshooted technical issues related to internet installation, including connection problems and latency issues.
- Provided customer support for internet-related inquiries and concerns.
- Conducted site surveys to identify potential areas of improvement in existing internet infrastructure.
- Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet service.
- Provided guidance and instruction on how customers can get the most out of their newly installed systems.
- Monitored overall system performance after installation was complete to detect any potential problems early on.
- Installed and tested equipment such as routers, modems, switches and cables to establish internet connectivity.
- Pulled lines to proper tension for safety and durability of installation work.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
Cable Installation Technician
Home Wiring Services
Phoenix, AZ
07.2010 - 07.2013
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
Education
High School Diploma -
Gadsden High School
Anthony, NM05.1989
Skills
- Safety Practices
- Educating Customers
- Device Installation
- Configuring Devices
- Instructing Customers
- Trench Digging
- WiFi Setup
- Diagnosing Issues
- Quality Assurance
- Critical Thinking
- Flexible and Adaptable
- Relationship Building
- Cultural Awareness
- Equipment Installation
Timeline
Fiber Optic Technician
NW Communications
07.2020 - Current
Internet Installer
Wiseconnect- Centurylink
07.2013 - 07.2020
Cable Installation Technician
Home Wiring Services
07.2010 - 07.2013
High School Diploma -
Gadsden High School