Wendee Smith

Spotsylvania,VA

Summary

Energetically drove customer satisfaction at Kohl's by streamlining stockroom operations and enhancing retail space aesthetics, leveraging strong organizational skills and adaptability. Excelled in team collaboration and problem-solving, significantly improving inventory management and customer experience. Demonstrated proficiency in heavy lifting and effective communication, contributing to a positive and efficient work environment.

Overview

years of professional experience

Work History

Stockroom Assistant /Sales Floor Associate Cashier

Kohl's

9683 Patriot Hwy, Fredericksburg, VA 22407

08.2023 - Current

Facilitated smooth warehouse operations by properly labeling, sorting, and storing items according to established procedures.
Coordinated with shipping department for seamless transfer of completed orders from the stockroom to the loading dock for dispatching purposes.
Assisted in training new staff members on stockroom procedures, fostering a collaborative team atmosphere and ensuring consistent standards across the department.
Maintained an organized stockroom, enabling easy access to items and expediting the picking process.
Contributed to increased customer satisfaction by promptly addressing and resolving any issues related to inventory or shipments.
Streamlined order retrieval by implementing efficient pick ticket systems, increasing accuracy rates while reducing time spent searching for items.
Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.

Store Team Member

Sheetz

5015 Mudd Tavern Rd, Woodford VA 22580

07.2024 - 08.2024

Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.

Halloween Haunt Usher/Costumed Character Performer

Cedar Fair

1600 Theme Park Way, Doswell VA 23407

09.2022 - 07.2023

Greeted customers with smile and provided friendly, knowledgeable service.
Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Developed creative ways to interact with guests despite language barriers or accessibility challenges.
Performed in daily parades and special events, showcasing versatility within various roles.

Education

Associate of Applied Science - General Studies

Germanna Community College

10000 Germanna Point Dr, Fredericksburg, VA 22408

08.2023

No Degree - Dental Assisting 1

Spotsylvania Career And Technical Center

6713 Smith Station Rd, Spotsylvania Courthouse, VA

05.2021

Skills

Equipment Maintenance
Adaptability
Continuous Improvement
Organization and Categorization
Safety Procedures
Cleaning procedures
Stocking
Decision-Making
Adaptability and Flexibility
Effective Communication

Active Listening
Organizational Skills
Critical Thinking
Multitasking Abilities
Motivated Team Player
Attention to Detail
Quick Learner
Customer Service
Heavy Lifting

Timeline