Wendel Dizon
San Fernando,Pampanga
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
6
6
years of professional experience
Work History
IT TECHNICIAN
KMC Solutions
01.2022 - Current
- Respond to user requests that come in via phone and ticketing system
- Troubleshoot hardware
- Document and summarize interactions with end users accurately for tracking and reporting purposes
- Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in timely manner
- Troubleshoot and support proprietary software programs as well as third party software and applications
- Resolve requests and when needed, escalate to appropriate personnel
- Monitor and check client internet , VPN, Access
- Point status via Meraki Dashboard
- Provide support and troubleshoot windows desktop via BMC client remote tool and remote desktop protocol
- Log, address, and resolve tickets using Service now ticketing tool
- Monitor and troubleshoots Bright signs via Solarwinds
- Investigate, bookmarks, download video footage via Avigilon control Center
- Setting up Infinias Access Control Doors
Junior System Administrator
Department Of Information And Communications Technology
08.2021 - 12.2021
- Provide technical advisory and assistance to clients
- Support for Dev Environment
- Handled CBP Helpdesk Support
- Performed other task assigned by Team Leader or
IT Administrator (End User Computing)
TRT Global Solutions
10.2020 - 02.2021
- Point of contact for user's issues concerning their computer systems and equipment's
- Interact with users through phone, email, or chats
- Perform remote control assistance
- Allocation, deployment of laptop for new hire
- New hire IT training
- Operating Systems Installation
- Replacing faulty computer/laptop parts
- Tracking of IT Asset Inventory
- Purchase IT equipments (Subject for Approval of ITTL/OM.CEO)
- Prioritize and manage workflow
IT NOC and Infrastructure Support
Iboss Asia Inc
01.2018 - 02.2020
- February Provides hardware support such troubleshooting PCs, replacing hard drives, monitor, input devices and other IT hardware items;
- Provides software troubleshooting and support such as analyzing software errors, installation, and configuration including OS imaging;
- Provides VOIP support such as deployment and tracking of headsets, configuring soft phone system, and ensure reliability of VOIP system;
- Provides Email support such as installation, configuration and troubleshooting of Google hosted mailbox to local machines and mobile devices, and ensures data backup and security;
- Provides support for maintenance of basic connectivity and local access to network services;
- Interacts with users on all levels to help resolve
- IT related issues and to complete customer service;
- Request based on standard procedures and provide answers in timely manner
- Related Responsibilities
- Flexible, hardworking person, can work shifting schedule
- Performs special projects such as Active Directory
- Email, Network and perform Ad-Hoc tasks as required by business
- Adhere in maintaining confidentiality and exclusivity of company procedures, process and information
Education
Bachelor of Science - Information And Technology
Holy Angel University
Angeles City, Pampanga03.2018
Skills
- Basic Networking
- Basic Linux : Centos
- Remote Desktop Support
- Hardware and Software Troubleshooting
- Cisco Meraki
- Solarwinds
- Active Directory
- Exchange Admin Center
Timeline
IT TECHNICIAN
KMC Solutions
01.2022 - Current
Junior System Administrator
Department Of Information And Communications Technology
08.2021 - 12.2021
IT Administrator (End User Computing)
TRT Global Solutions
10.2020 - 02.2021
IT NOC and Infrastructure Support
Iboss Asia Inc
01.2018 - 02.2020
Bachelor of Science - Information And Technology
Holy Angel University
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